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About the role
- Solutions Architect designing Adobe, Salesforce, and CRM ecosystems for an enterprise digital transformation consultancy. Leading integrations, modernization, and customer experience platform architecture for Fortune 500 clients.
Responsibilities
- Architect enterprise customer experience solutions spanning marketing technology and CRM, with Adobe Experience Cloud as a key platform
- Design end-to-end customer data and process flows across CRM and Adobe Experience Cloud
- Translate client business goals into scalable, secure architectures spanning content management, personalization, analytics, customer data, and CRM sales and service processes
- Evaluate and recommend platforms or tools based on client needs across a multi-vendor landscape
- Lead cross-functional teams through cloud migration, composable architecture adoption, CRM process redesign, and platform consolidation
- Design integration architecture using APIs, iPaaS such as MuleSoft, and event-driven patterns
- Connect CRM, MarTech, DAM, and analytics platforms
- Guide integration of Adobe Assets and Dynamic Media and CRM content/asset workflows into modern authoring and delivery experiences
- Serve as technical advisor on multi-million-dollar digital transformation engagements
- Partner with client stakeholders, delivery teams, and Adobe and Salesforce or equivalent account teams
- Establish and promote architectural best practices, reusable patterns, and governance standards
- Mentor engineers and consultants on multi-platform architecture and implementation patterns
Requirements
- 8+ years of experience designing and delivering enterprise-scale customer experience platforms spanning marketing technology and CRM ecosystems
- Deep, hands-on architecture expertise with Adobe Experience Cloud, including AEM as a Cloud Service, Edge Delivery Services, Adobe Experience Platform, Customer Journey Analytics, Adobe Target, Real-Time CDP, Launch/Web SDK, Assets & Dynamic Media
- Hands-on architecture experience with Salesforce, such as Sales Cloud, Service Cloud, Marketing Cloud/Account Engagement, or a comparable CRM platform
- Experience designing integration architectures connecting CRM, MarTech, and data platforms, including APIs, iPaaS such as MuleSoft, and event-driven architecture
- Ability to evaluate and recommend appropriate platforms or tools across a multi-vendor marketing and CRM technology landscape based on client needs
- Experience leading complex, multi-platform implementations for large, enterprise, or Fortune 500 organizations
- Ability to translate business requirements into technical architecture and communicate architectural decisions to technical and executive stakeholders
- Experience leading cross-functional teams through cloud migration, modernization, CRM process design, and composable architecture initiatives
- Excellent communication, presentation, and client-facing consulting skills
- Current US or Canada work authorization
- US candidates must comply with the employer’s E-Verify and Form I-9 authorization process
- No relocation assistance is offered
- Bonus: Salesforce certifications and Adobe product certifications
- Bonus: Experience with Marketo or other marketing automation platforms
- Bonus: Experience with MuleSoft or other integration/iPaaS platforms
- Bonus: Experience with additional CRM or MarTech platforms such as Microsoft Dynamics or HubSpot
- Bonus: Consulting or systems integrator experience supporting multiple concurrent client engagements
- Bonus: Familiarity with composable/MACH architecture principles
- Bonus: Experience contributing to Adobe or Salesforce partner communities, thought leadership, or solution accelerators
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- Life insurance/AD&D
- Flexible Paid Time Off
- Various other ancillary benefits and perks
- Accessibility accommodations during all aspects of the selection process
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Degree requirement
No Education Requirement
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