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About the role

  • Supervisor reporting to the Manager of Parking and Security at Scarborough Health Network hospitals. Responsible for supervising on-duty Security Guards and ensuring customer-focused services.

Responsibilities

  • The Supervisor reports to the Manager of Parking and Security.
  • They are responsible for the effective day-to-day supervision of all on-duty Security Guards.
  • They shall advise, assist, and direct them in a constructive manner as required.
  • The Supervisor ensures that the Security Department provides high quality, customer-focused services according to the SHN mission, vision, and values.
  • They ensure that all calls for service and complaints are attended in a professional and timely manner, and that a record of such actions is accurately maintained.
  • They are also supportive of all proactive programs that have been implemented and shall identify and develop strategies to meet present and future requirements.
  • The position enforces departmental expectations through regular on-site presence, regular inspections and investigations, and coaching.
  • The supervisor supports the Manager with procurement efforts and processes.
  • The Supervisor may operate as a delegate for the Manager during periods of absence and high acuity of work.

Requirements

  • A minimum of five (5) years of Security experience working within a hospital environment.
  • A minimum of two (2) years of Supervisory experience working within a unionized environment.
  • Have a post-secondary Diploma or Degree from an accredited institution on the subject of Security or Policing.
  • Experience with operational and contractual relationships between external security providers and clients.
  • Belong to a relative professional association such as IAHSS and ASIS (preferred).
  • Have a valid Ontario Security Licence.
  • Hold a valid Driver’s Licence and have access to, and regular use of personal vehicle, travel between sites may be required at times.
  • Police and Criminal background check required (VSC).
  • Position requires regular and rotational on-call availability.
  • Schedule flexibility (available for morning, evening, and night shifts when required).
  • Working knowledge of Provincial and Municipal legislation and regulation in the area(s) of Security and Healthcare.
  • Thorough and complete knowledge of all Emergency Codes, and a demonstrated understanding of Emergency Management, and Crime Prevention technique.
  • Working knowledge of security operations and procedures.
  • Excellent communication, documentation, interpersonal and teamwork skills.
  • Demonstrated ability to train, instruct and coach staff.
  • Organized and able to write routine correspondence; including, logs, reports, and produce/ maintain procedural documents and standing orders.
  • Technologically competent in a variety of access control platforms, CCTV, reporting software and Excel based applications.
  • Assume the lead role in response to incidents occurring on the shift and coordinating follow-up actions as necessary, including incident debriefs.
  • Maintain inventories, records and communicate discrepancies to management.
  • Perform regular inspections, initiate and participate in investigations relating to employee performance, and enforce departmental expectations.
  • Participate in committees and work collaboratively with leaders from different disciplines.
  • Other duties as assigned.

Benefits

  • Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
  • Comprehensive insured benefits package including health and dental benefits
  • New Graduate Initiative Enroute Program
  • Critical Care Sponsorship Program
  • Employee Discount and Incentive Programs
  • Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding
  • Recognition events
  • Leadership Development and Learning Programs
  • Tuition Assistance Program

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$47 - CA$54 per hour

Degree requirement

Professional Certificate

Location requirements

OnsiteCentenaryCanada

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