About the role

Jira Administrator/ Developer managing Jira Cloud/Server and Confluence for SDG. Ensuring performance, reliability, and integrations with team support and solutions.

Responsibilities

Administration of Jira Cloud + Server + Confluence
Management of project schemes, workflows, screens, permission schemes, and notification schemes.
Management of users, groups, roles, integration with directories (AD/IdP).
Monitoring and optimising structure: projects, user fields, workflows, permissions.
Jira performance and reliability
Configuring and supporting Jira instance monitoring: uptime, latency, error frequency, database latency, etc.
Working with Atlassian performance reports, analysing bottlenecks (database, index, user fields, plugins).
Planning and conducting regular performance reviews and tuning.
Automation and integration
Automation rules (Jira Automation, ScriptRunner, etc.).
Writing scripts in Groovy/Python for bulk operations, migrations, and housekeeping.
Integrations via REST API (CI/CD, monitoring, other internal systems).
Change management and standards
Design and implementation of Jira configuration standards (limits on user fields, rules for workflows, etc.).
Planning and implementation of Jira/plugin upgrades.
Team support and internal consulting
Gathering requirements and designing solutions in Jira for team processes.
Troubleshooting complex incidents and non-standard scenarios.

Jira Software Cloud + Server/DC: workflows, boards, permission/notification/screen schemes, JQL
Jira Service Management: queues, SLAs, request types (preferable)
Atlassian stack: Confluence, Bitbucket, integration with IdP/LDAP (SSO, groups)
Scripting/code: - Groovy (ScriptRunner: post-functions, listeners, scheduled jobs)
Python (utilities, migrations, bulk operations, integrations)
Jira/Atlassian REST API (auth, pagination, rate limits)
Performance/SRE: understanding SLI/SLO/SLA, latency, error rate, working with logs and metrics
Infrastructure: Linux, databases for Jira (PostgreSQL/Oracle/SQL Server), basic HA/DC
Integrations: CI/CD (Jenkins/GitLab/GitHub/Bitbucket), webhooks, event-driven integrations

REMOTE OPPORTUNITY to work full-time
Vacation 28 calendar days per year
7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
Bonuses up to $5000 for recommending successful applicants for positions in the company
50% payment for professional training, international conferences and meetings
Corporate discount for English lessons
Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per employee per year. This can be spent on self-purchase of health insurance or on doctors’ fees for yourself and close relatives (spouse, children)
Workplace organisation. The company provides all employees with an equipped workspace and all necessary equipment (table, armchair, Wi-Fi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years.
Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.