Staff Product Manager owning Grafana Labs’ BYOC and Federal Cloud observability products. Defining deployment strategy for regulated and customer - owned environments.
About the role
- Senior Product Manager owning strategy, delivery, and adoption for AI-native cybersecurity products. Driving agentic security innovation for Sophos’s global customer and partner ecosystem.
Responsibilities
- Own product strategy and roadmap for an agentic security product surface
- Define priorities and drive products from definition through launch
- Conduct customer, design partner, and MSP partner discovery sessions
- Convert customer feedback and usage data into roadmap decisions
- Lead 0-to-1 delivery with engineering, design, and go-to-market teams
- Make product trade-offs, control scope, and deliver products to customers
- Set and achieve activation, usage, and retention targets
- Run experimentation programs to improve adoption and engagement
- Partner with the Securing AI PM and AI Safety Office on internal AI standards
- Define and maintain the product evaluation framework
- Provide requirements and evidence for packaging, licensing, and MSP/MSSP model decisions
- Collaborate with pricing, finance, sales, and other business teams on the commercial model
- Use AI tooling to prototype concepts and identify product risks
- Contribute to weekly updates, launch standups, QBR materials, and enablement content
- Brief executives and internal field audiences
Requirements
- 5+ years of product management or related industry experience
- Demonstrated track record building for expert users
- Hands-on experience with RAG, prompt engineering, evals, model selection trade-offs, latency versus quality decisions, and hallucination mitigation
- Understanding of AI feature onboarding, default behaviors, engagement expansion, and trust-related failure modes
- Executive-grade written and verbal communication
- Hands-on experience driving action in ambiguous spaces
- Cybersecurity, security operations, IT operations, or observability product experience is a strong plus
- Hands-on experience with agentic systems, including tool-calling, multi-agent orchestration, MCP, or similar, is a strong plus
- Experience with AI governance, data loss prevention, or acceptable-use policy enforcement is a strong plus
- MSP or MSSP channel product experience, including multi-tenant and partner-delivered motions, is a strong plus
- Legal authorization to work in Canada without employer sponsorship
Benefits
- Bonus eligibility
- Comprehensive benefits package
- Remote-first working model
- Employee-led diversity and inclusion networks
- Annual charity and fundraising initiatives
- Volunteer days
- Global employee sustainability initiatives
- Global fitness and trivia competitions
- Global wellbeing days
- Monthly wellbeing webinars and training
- Equal opportunity and recruitment adjustments
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Experience level
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Degree requirement
No Education Requirement
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Staff Product Manager owning Grafana Labs’ BYOC and Federal Cloud observability products. Defining deployment strategy, positioning, and roadmaps for regulated and customer - owned environments.
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