AVP leading AI transformation, including fraud detection, for Manulife, a global financial services provider. Driving secure, governed Classical, Generative, and Agentic AI solutions across Corporate Functions.
About the role
- AI Solution Specialist helping greenhouse growers adopt Source.ag’s AI-powered crop technology. Building dashboards, automations, and custom tools while translating greenhouse insights into product improvements.
Responsibilities
- Act as the customer expert by understanding each grower’s crop strategy, operational reality, and success criteria, and tailoring Source to them
- Own the onboarding journey so growers reach value quickly and continue gaining value each crop cycle
- Connect Source’s forecasts, crop plans, and autonomous tool to growers’ weekly decisions
- Track adoption and value metrics and intervene early when adoption slips
- Grow and support customer champions, and share grower-level insight and expansion opportunities across the organization
- Spend significant time on-site diagnosing problems in growers’ operations and data
- Solve problems using Source’s products and build lightweight custom solutions, dashboards, scripts, or simple tools when needed
- Use modern AI tools such as Claude to build faster and automate repetitive work
- Provide fast, high-quality support that resolves issues before they erode customer confidence
- Capture grower pain points and translate them into prioritized feedback for Product teams
- Co-develop and prototype solutions with growers
- Automate repeat journeys such as onboarding nudges, health checks, and reporting
- Build dashboards and tools to monitor adoption and value across the portfolio
- Document effective practices so the team can improve collectively
- Report to the General Manager, North America
Requirements
- Deep growing and greenhouse knowledge as an (ex-)grower or in a grower-facing technical role at a vendor, breeder, or supplier
- Strong analytical and data-driven mindset; comfortable with data, KPIs, and analytics
- Ability to run data queries or build pivot tables
- Hands-on experience building scripts, dashboards, spreadsheets turned into tools, or other practical solutions
- Technical ability to build solutions without requiring a formal software or engineering background
- Eagerness to use AI tools to build more
- Adaptability and willingness to adjust to each grower’s reality
- Customer-obsessed ownership mindset and ability to fix grower problems
- Extreme curiosity and willingness to adopt new tools early
- Excellent communication and relationship-building skills in grower-facing interactions
- Based in the Leamington, Ontario area, living there or within a few hours’ drive
- Willingness to be on the road more than 50% of the time across North American customer sites
Benefits
- Mental well-being guidance through Open Up
- Extended maternity leave
- Macbook
- Curiosity and learning sessions
- Travel allowance for office commute
- Annual learning budget of €1,000
- Work-from-home budget of €550
- Monthly wifi and phone plan reimbursement
- Unlimited holidays, with an expectation to take at least 25 per year
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