Senior engineer building programmable voice, call - control, and CX communication platforms for Miratech, a global IT services company. Designing scalable voice infrastructure and Java/Spring Boot APIs.
About the role
- Forward Deployed Engineer working with law firms to implement AI solutions into their workflows. Responsible for enterprise deployments and enhancing customer experience with Spellbook.
Responsibilities
- Own enterprise deployments end-to-end: Partner with customers to understand legal workflows and technical environments; lead implementations in complex organizations; translate ambiguous requirements into production systems.
- Build integrations and AI-native workflows: Integrate Spellbook with document management systems (e.g. iManage, NetDocuments), identity systems, and internal APIs. Design and implement workflow-heavy solutions (approvals, routing, permissions, auditability) tailored to real enterprise constraints and tools.
- Tailor and extend the product for customers: Tune model inference, augment context, and adapt the product experience to meet specific customer needs across deployments.
- Drive adoption and impact: Work closely with end users (lawyers and legal ops), iterate rapidly based on feedback, and ensure solutions are reliable, performant, and actively used.
- Feed insights back into the platform: Identify repeatable patterns across deployments and influence core roadmap and platform capabilities by turning custom work into scalable features.
Requirements
- 3–7 years of experience building and shipping production software systems.
- Strong backend or full-stack engineering experience.
- Experience building APIs and integrating with external systems.
- Experience working with cloud environments (AWS, GCP, or Azure).
- Exposure to LLM systems (e.g. RAG, prompting, evaluations).
- Comfortable working directly with enterprise customers.
- Strong ownership, with the ability to take vague problems from definition to shipped solution.
Benefits
- Access our company-paid group benefits for you and your family, with $1,000 towards mental health support
- Disconnect during our holiday closure and take advantage of our generous time off policies throughout the year
- Enjoy monthly paid meals, an annual wellness allowance to support your well-being and parental leave top-ups as your family grows
- Secure your stake in our success; you’ll receive competitive stock option grants as a pivotal early employee
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