Customer Success Representative re - engaging and retaining Prophix customers using its financial performance platform. Driving renewals, adoption, and account expansion across a SaaS portfolio.
About the role
- Enterprise Customer Success Manager growing strategic relationships for Spinwheel, an agentic API platform for credit data and payments. Driving adoption, retention, expansion, and customer advocacy.
Responsibilities
- Own strategic enterprise relationships from post-sale through implementation, adoption, expansion, and renewal
- Maintain accountability for the overall health and growth of the customer portfolio
- Become a trusted advisor to executive, operational, and technical stakeholders
- Build and execute customer success plans connecting product adoption to measurable business and revenue outcomes
- Drive adoption and expansion by identifying additional value opportunities and turning them into action
- Lead executive business reviews focused on performance, insights, strategic priorities, open issues, and roadmap alignment
- Monitor customer health and proactively identify renewal risk, expansion opportunities, and changes in customer sentiment
- Lead complex customer issues through resolution with Product, Engineering, Sales, and Compliance
- Bring customer feedback into Spinwheel to influence product roadmap and go-to-market strategy
- Improve onboarding, engagement, support, and growth processes for enterprise customers
- Create customer advocates through references, case studies, testimonials, and other customer-success showcases
Requirements
- 7–10+ years of experience in Customer Success, Account Management, Strategic Accounts, or a similar client-facing role within SaaS, fintech, or another high-growth technology company
- Experience managing a book of ~50+ customers representing $2M+ revenue
- Strong track record managing complex, high-value enterprise relationships
- Experience building credibility and trusted relationships with senior executives
- Ability to understand customer business objectives and connect them to product adoption, retention, and expansion
- Strong commercial instincts and comfort identifying and developing expansion opportunities
- Excellent problem-solving skills and ability to bring structure to ambiguous or high-pressure situations
- Ability to coordinate across technical and business teams without losing momentum or accountability
- Ability to lead C-suite conversations and tactical troubleshooting sessions
- Experience working with large financial services customers
- Familiarity with lenders, debt relief companies, major banks, credit unions, or financial marketplaces
- Experience working with API-driven or technically complex products
- Experience building customer advocacy programs, including case studies, references, and executive testimonials
- Must currently live in the US or Canada
- Must not require sponsorship to work in the US or Canada
Benefits
- Competitive compensation
- Comprehensive health and welfare benefits
- Early-stage stock option equity
- Unlimited PTO
- Twice a year, the whole team gathers in person for a company retreat
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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