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Guidewire Claim Center Solution Designer
LinkedIn Recruiter Post
Guidewire Claim Center Solution Designer role for implementation, development, and configuration/integration. Contract position in Toronto with hybrid work.
About the role
- Product Manager overseeing AI observability and evaluation within the ML/AI Platform team at Spotify. Collaborating with engineering leaders to enhance AI workloads and user experiences.
Responsibilities
- Own the product roadmap for Spotify’s AI observability capabilities across instrumentation, data contracts, and debugging workflows.
- Collaborate with stakeholders to develop the roadmap for Spotify’s AI/Agentic evaluation capabilities via LLM-as-judges and other approaches.
- Build golden path instrumentation defaults (SDKs/libraries/templates) that make LLM workloads observable by default.
- Partner with engineering to deliver root-cause workflows across LLM chains/agents (what changed, where time/cost is spent, which step fails, which prompt/template/model version regressed).
- Drive adoption with internal teams through discovery, pilots, documentation, and ongoing enablement.
- Define and track success metrics (coverage, time-to-first-trace, regressions caught pre-prod, MTTR, cost anomalies detected early).
- Partner with Privacy/Security to establish safe logging and retention guidance that supports both compliance and debuggability.
Requirements
- 2+ years of experience as a Product Manager, Technical Product Manager, or equivalent product ownership role.
- Familiar with ML and AI development flows, and comfortable reasoning about LLM application patterns (prompting, RAG/agents, evaluation basics).
- Aware of LLM evaluation approaches (golden datasets, regression testing, human-in-the-loop review, LLM-as-a-judge).
- Comfortable partnering with engineers on technical tradeoffs and system design, even if you are not writing production code.
- Strong product fundamentals: discovery, prioritization, roadmap communication, and stakeholder alignment.
- Metrics-oriented and pragmatic; you can define outcomes and iterate based on evidence.
Benefits
- Equity
- Flexibility to work where you work best!
- Accessibility accommodations during the interview process
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