Workers Compensation Team Lead supervising claims examiners and technical staff for Sedgwick's global claims management services. Managing adjudication quality, complex claims, client relationships, and team performance.
About the role
- Claims Team Lead overseeing property insurance claims for Square One. Coaching adjusters, approving settlements and payments, and resolving customer complaints remotely.
Responsibilities
- Serve as the main point of contact for claimants and the team of adjusters
- Ensure team performance standards are met and conduct level 1 mentor reviews
- Review and approve claims settlements to ensure they are effective, efficient, and fair
- Support adjusters with operational and technical matters
- Reinforce process, claims, product, and system changes with adjusters
- Review and approve claims payments of $25,000 or less
- Resolve customer complaints
- Review adjuster files monthly to ensure standards are met
- Identify training and mentoring needs through file reviews, team huddles, and one-on-ones
- Deliver guidance and coach staff on claims coverage, conflict resolution, and decision-making
- Maintain training and industry knowledge
Requirements
- At least 5 years of property claims insurance experience
- 1 year of team lead or mentoring of junior adjusters/examiners experience
- A level 2 license in BC and Alberta, or a full adj license in Ontario
- A high school diploma
- Some post-secondary education is preferred
- A CIP designation or actively working towards this designation
- At least 1 year of tenure with a recent employer
- Superior analytical and decision-making skills
- Effective communication when explaining decisions and providing direction
- Active listening and questioning skills
- Ability to handle conflict effectively
- Strong attention to detail and organizational skills
- Ability to provide and receive constructive feedback
Benefits
- 3-weeks, not 2-weeks, of vacation, to start and an additional week after 3 years of employment
- Flexible medical, dental, vision, and extended health care coverage
- Long-term disability coverage
- In-house and external training paid by Square One
- A company profit share program
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Service Team Lead guiding Trellis’s remote insurance call - center team. Coaching agents, improving P&C service quality, and driving retention and cross - sell results.
Enterprise Systems Team Lead leading Banner ERP operations, integrations, modernization, and AI automation. Supporting Okanagan College’s student, academic, and administrative systems.
Chef d’équipe dirigeant le nouveau programme interne de maintenance MHE de Lineage dans la région de Montréal. Diagnostiquer les équipements, coordonner les réparations et encadrer les techniciens.
Team Lead managing commercial vehicle inventory, sales compliance, and customer accounts for OPENLANE’s digital wholesale vehicle marketplace. Leading quality assurance and repossession redemption operations.
Chef d'équipe Nespresso stimulant les ventes et l'excellence opérationnelle en boutique à Pointe - Claire. Encadrement d'équipe, analyse des KPI et service client exceptionnel.
Team Lead overseeing warehouse operations, staff, safety, and performance targets. Supporting DSV’s global transport and logistics operations in Milton.
Warehouse Team Lead developing warehouse leadership through Uline’s 18 - month rotational program. Training across inbound, outbound, and supporting departments while building operational excellence.
Claims Care Team Lead overseeing insurance claims operations and coaching advisors and adjusters for AMA members. Supporting service quality, escalations, compliance, and team performance across Alberta.
Team Lead guiding automated commercial insurance renewals for Canadian SMEs at Zensurance, a digital - first commercial insurance InsurTech. Coaching staff, managing performance, and improving retention.