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Complex Loss Manager, Technical Specialist
Posted 2 months ago
About the role
- Complex Loss Manager and Technical Specialist at Square One managing large complex residential property claims. Leading a team of adjusters while leveraging technology for enhanced efficiency.
Responsibilities
- You are a "technician’s technician" who stays ahead of industry trends.
- Lead the professional development of adjusters & Examiners through technical workshops, desk-side mentoring, file reviews and the creation of advanced training curricula.
- Provide expert oversight, strategy, and settlement authority for large-scale property losses and liability losses.
- Expertly utilize and advocate for AI tools to perform rapid legal/technical research, summarize voluminous documentation, and generate training materials that optimize departmental learning.
- Execute calibration exercises to ensure technical accuracy and the consistent application of best practices across the team.
- Develop and deliver training workshops, using AI-simulated scenarios, where possible, to help adjusters practice negotiation and conflict management in a "sandbox" environment.
- Participate in the Coverage Committee and senior leadership meetings to shape departmental policy.
- Maintain your professional licenses and industry knowledge, with a specific focus on how emerging Insurtech affects liability and property valuation.
- Train claims staff to treat losses not as files, but as critical incidents, bringing empathy and high-level crisis management to policyholders.
- Mentor adjusters in the art of relationship building and de-escalating volatile disputes with claimants and legal counsel.
- Responsible for maintaining the integrity of our workflow by defining exactly where the machine stops and the human expert begins.
- Update and maintain technical documentation, the claims manual and all claim' handbooks.
Requirements
- Must hold a CIP (Chartered Insurance Professional) or FCIP (Fellow Chartered Insurance Professional) designation or possess an equivalent level of advanced formal insurance education or degree.
- Extensive experience in handling complex residential property and liability files with a deep understanding of policy wordings and tort law.
- At least 15 years of personal lines home insurance claims adjusting experience.
- At least 5 years of management experience within the same field.
- Prior experience providing claims training/workshops/coaching.
- At least 1 year of tenure with a recent employer.
- Must be fearless and curious in researching, adopting and teaching AI technologies to drive efficiency in research, productivity and claims analysis.
- Exceptional ability to distill complex technical concepts into clear, actionable guidance for adjusters, stakeholders, and legal counsel.
Benefits
- An annual salary range of $ $110,000 to $125,000
- Participation in the profit share program.
- Performance bonus plan
- 4-weeks of vacation to start and an additional week after only 3 years.
- Full MSP coverage for you and your family.
- Flexible medical, dental, vision and extended health care coverage.
- Short and long-term disability coverage.
- In-house and external training paid by Square One.
- Work setup: in-office, hybrid or remote.
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