Utility service technician maintaining Enbridge Gas natural gas distribution systems. Performing pipeline repairs, emergency response, inspections, and field maintenance across the service territory.
About the role
- Tool Service Technician repairing and servicing Stanley Black & Decker tools in Montreal. Handling customer support, warranties, inventory, orders, and branch operations.
Responsibilities
- Evaluate and complete repairs, including accurately identifying the required SKUs and parts
- Process service work orders, including data entry, follow-up, and necessary customer reminders
- Perform counter repairs on Black & Decker, DEWALT, Stanley, and Bostitch tools
- Provide technical support to distributors, end users, and staff
- Process customer requests, as well as parts, accessories, and products, using the point-of-sale terminal and internal computer network (SAP/MGV)
- Provide customers with parts identification, product applications, and product information by phone, at the counter, by mail, and by fax
- Verify and administer product warranties using date codes and parts condition identification
- Maintain inventory control and order parts and product SKUs
- Provide courteous, knowledgeable, and efficient service to all customers
- Coordinate and follow up on customer parts and tool orders
- Make day-to-day operational decisions and coordinate cash audits, returns, warranties, and administrative procedures
- Perform general branch opening and closing responsibilities
- Assist with shipping and receiving activities and other related duties
Requirements
- A community college or trade school diploma is an asset
- Experience repairing compressors and equipment is an asset
- Experience in a service environment is required, preferably in power tool repair
- Excellent communication and sales skills, with experience working directly with the public
- Strong organizational skills and the ability to complete tasks under tight deadlines
- Knowledge of cash registers and computer systems, particularly Microsoft Office, is an asset
- Final-stage candidates will be required to undergo a background check, which may include criminal record, credit, and driving record checks
Benefits
- A comprehensive benefits program designed to support your health, well-being, and your and your family’s financial future
- A supportive and collaborative team where your ideas are valued
- Career advancement opportunities within a Fortune 200 company
- An employee product purchase program offering exclusive discounts on DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY®, and BLACK+DECKER products
- Discounted company stock purchase options
- GoodLife Fitness discounts
- Safety footwear reimbursement
- Access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university
- Certificates and specializations from renowned colleges and universities
- Volunteerism, giving back, and sustainable business practices
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
MDRD Technician decontaminating and sterilizing hospital supplies at Scarborough Health Network’s Centenary Site. Supporting safe medical - device reprocessing in a hospital setting.
Heavy Equipment Technician maintaining and repairing Ledcor highway maintenance equipment in Grande Prairie. Performing CVIP inspections and field service calls to keep Alberta roads safe.
Warehouse Technician receiving, storing, tracking, and shipping materials for Sandvik Mining mine sites. Supporting safe warehouse operations on a two - weeks - on/two - weeks - off rotation.
Automotive glass technician repairing and replacing vehicle glass for Belron Canada. Performing ADAS camera recalibrations and delivering customer - focused service across Quebec service locations.
Laboratory Technician conducting quality analyses and troubleshooting for Tenaris’s steel pipe manufacturing operations in Edmonton. Supporting QA, process optimization, scrap reduction, and safety initiatives.
Product Technician commissioning and validating water slide attractions for ProSlide Technology. Troubleshooting control systems, training clients, and conducting site acceptance testing worldwide.
Aircraft Avionics Technician maintaining CH147F helicopter avionics for Boeing Canada and the Royal Canadian Air Force. Troubleshooting, repairing, testing, and documenting aircraft systems onsite.
Technicien en surveillance de chantiers de transport chez EXP, firme internationale d’ingénierie et d’architecture. Suivi de ponts, chaussées et systèmes électrotechniques à Rouyn - Noranda.
Simulator Technician maintaining and troubleshooting flight simulators at CAE’s Toronto training center. Supporting preventive maintenance, testing, repairs, logistics, and customer service.