Senior business strategy advisor guiding Desjardins strategic initiatives, business intelligence, and organizational transformation. Advising leaders and partners on complex projects, policies, and strategic decisions.
About the role
- Remote E-Advisor engaging prospective students for Stenberg College, a health care and human services college. Converting inquiries into appointments while maintaining CRM records and supporting enrollment campaigns.
Responsibilities
- Respond promptly to prospective student inquiries via phone, email, chat, and text
- Provide accurate information about programs, special offers, and upcoming events
- Schedule appointments for information sessions, interviews, and entrance testing
- Update and maintain the CRM with interactions, notes, and applicant information
- Collaborate with Program Advisors, Registrars, and Marketing on lead management and follow-up
- Track and report inquiry volume, appointments, follow-ups, and enrollments
- Support marketing campaigns and recruitment events
- Stay knowledgeable about program details, industry requirements, and career opportunities
- Attend staff meetings, training sessions, and graduation ceremonies as required
- Identify opportunities to improve engagement processes and share feedback with the VP of Admissions
Requirements
- Diploma or degree in Marketing, Public Relations, Communications, or a related field, or equivalent combination of education and experience
- Previous experience in telemarketing, virtual customer service, or student engagement
- Strong verbal and written communication skills with an exceptional command of English
- Proficiency in MS Office
- Experience using CRM systems
- Excellent organization, attention to detail, and multitasking abilities
- Ability to work independently, prioritize tasks, and manage time effectively
- Previous experience in the education industry is an asset
- Dynamic, professional, and personable telephone manner
- Ability to work 20 hours per week, including at least one weekend day
Benefits
- Commission
- Some flexibility in scheduling
- Purpose-driven workplace valuing integrity, learning, and collaboration
- Career growth opportunity
- Diverse, inclusive, and equitable workplace
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