Senior Product Manager leading AI-powered automation for Suger’s B2B cloud marketplace revenue platform. Owning strategy, roadmap, and execution across pricing, billing, contracting, and compliance.
Responsibilities
Design end-to-end user journeys for AI-powered workflows and continuously iterate on the user experience
Balance customer impact, system reliability, and engineering complexity in product decisions
Gather qualitative and quantitative customer feedback with Customer Success
Support onboarding or troubleshooting to understand user behavior, edge cases, and trust concerns around automation
Develop and own the product vision, strategy, and roadmap for intelligent systems automating pricing, contracting, billing, and compliance workflows
Define success metrics for AI-powered features, including adoption, accuracy, efficiency gains, and customer outcomes
Deliver measurable business impact
Partner with engineering to test, validate, and ship AI-enabled products
Ensure correctness, transparency, and reliability in production environments
Requirements
5+ years of product management experience, ideally in B2B SaaS, developer platforms, or enterprise software
Strong understanding of the full product lifecycle, from problem discovery and prototyping to production deployment, iteration, and monitoring, including products with complex backend or data dependencies
Excellent communication skills, with the ability to collaborate across engineering, design, customer-facing teams, and leadership
Strong critical thinking skills, with the ability to uncover underlying problems and opportunities
Data-driven mindset, with experience using data to validate hypotheses, evaluate AI system performance, measure success, and inform product direction
Experience with Salesforce, HubSpot, sales operations, billing systems, or cloud marketplaces is a strong plus
Experience working on AI-powered products, automation, APIs, or data-intensive systems is a strong plus
Benefits
Competitive compensation and equity plan
Monthly office stipends for lunch and commute-related benefits
Full healthcare benefits: extended health care, dental, vision, and life insurance
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