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About the role
- Sun Life AVP leading enterprise operational risk transformation across financial services. Modernizing frameworks, risk appetite, KRIs, analytics, governance, and regulatory alignment globally.
Responsibilities
- Lead development and execution of the multi-year Corporate Operational Risk Management Transformation Roadmap
- Design and implement future-state operational risk capabilities aligned to ISO 31000, OSFI E-21 principles, and leading industry practices
- Drive enterprise-wide adoption of enhanced operational risk methodologies, standards, and governance
- Establish target-state operational risk processes, accountabilities, and operating model improvements
- Lead enhancement of the Operational Risk Management Framework and maintain operational risk standards, methodologies, and guidance
- Drive consistency of operational risk practices across Business Groups and Corporate Functions
- Identify framework gaps and lead remediation activities
- Lead redesign and enhancement of the Operational Risk Appetite Framework
- Develop enterprise KRI standards and measurement methodologies
- Establish approaches for risk appetite calibration and attribution across Business Groups
- Develop quantitative and qualitative approaches for measuring operational risk exposure
- Incorporate industry benchmarking and external data into risk measurement methodologies
- Provide independent 2LOD oversight, review, and challenge of operational risk management practices
- Ensure consistent application of enterprise policies, standards, and methodologies
- Challenge risk assessments, remediation strategies, KRI design, threshold calibration, and issue management activities
- Escalate material concerns, thematic issues, and emerging risks to senior management
- Lead enhancement of operational risk reporting, analytics, and management information capabilities
- Develop risk intelligence capabilities to support executive and Board decision-making
- Drive adoption of data-driven approaches to operational risk management
- Partner with Technology teams to evaluate emerging capabilities, including AI-enabled risk management solutions
- Monitor evolving regulatory expectations and industry practices
- Lead operational risk transformation activities arising from regulatory reviews and examinations
- Represent Sun Life in external industry forums, benchmarking activities, and operational risk working groups
- Partner with Executive Leadership, Business Groups, Corporate Functions, Technology, Finance, Internal Audit, and external advisors
- Report to the Vice President, Corporate Operational Risk and Resilience
Requirements
- University degree and professional designation with 10+ years of relevant experience, or equivalent combination of education and experience
- 10+ years of operational risk management experience in a financial services organization
- 5+ years leading enterprise transformation programs and strategic initiatives
- Professional designations such as CRM, FRM, PRM, CPA, CFA, CIA, or equivalent are preferred
- Experience within a federally regulated financial institution is strongly preferred
- Deep knowledge of Operational Risk Management Frameworks
- Knowledge of ISO 31000 Risk Management Principles
- Knowledge of OSFI E-21 Guideline
- Knowledge of BCBS Principles for Operational Risk Management
- Knowledge of COSO Enterprise Risk Management Framework
- Knowledge of Risk Appetite and KRI frameworks
- Knowledge of operational risk measurement methodologies
- Experience developing enterprise risk metrics, KRIs, and risk appetite programs
- Experience leading cross-functional transformation initiatives
- Ability to influence senior executives and drive organizational change
- Strong analytical, strategic thinking, and problem-solving capabilities
- Exceptional stakeholder management and communication skills
- Proven track record of building and leading high-performing teams
- Experience leveraging data, analytics, and emerging technologies, including AI-enabled risk management solutions
Benefits
- Hybrid work arrangement with flexibility to work from the office and virtually based on business, Client, and employee needs
- Incentive plans for eligible employees, with payments subject to individual and company performance
- Accommodation support during the application process
- Alternative-format job postings upon request
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