Sun Life AVP leading enterprise operational risk transformation across financial services. Modernizing frameworks, risk appetite, KRIs, analytics, governance, and regulatory alignment globally.
Responsibilities
Lead development and execution of the multi-year Corporate Operational Risk Management Transformation Roadmap
Design and implement future-state operational risk capabilities aligned to ISO 31000, OSFI E-21 principles, and leading industry practices
Drive enterprise-wide adoption of enhanced operational risk methodologies, standards, and governance
Establish target-state operational risk processes, accountabilities, and operating model improvements
Lead enhancement of the Operational Risk Management Framework and maintain operational risk standards, methodologies, and guidance
Drive consistency of operational risk practices across Business Groups and Corporate Functions
Identify framework gaps and lead remediation activities
Lead redesign and enhancement of the Operational Risk Appetite Framework
Develop enterprise KRI standards and measurement methodologies
Establish approaches for risk appetite calibration and attribution across Business Groups
Develop quantitative and qualitative approaches for measuring operational risk exposure
Incorporate industry benchmarking and external data into risk measurement methodologies
Provide independent 2LOD oversight, review, and challenge of operational risk management practices
Ensure consistent application of enterprise policies, standards, and methodologies
Challenge risk assessments, remediation strategies, KRI design, threshold calibration, and issue management activities
Escalate material concerns, thematic issues, and emerging risks to senior management
Lead enhancement of operational risk reporting, analytics, and management information capabilities
Develop risk intelligence capabilities to support executive and Board decision-making
Drive adoption of data-driven approaches to operational risk management
Partner with Technology teams to evaluate emerging capabilities, including AI-enabled risk management solutions
Monitor evolving regulatory expectations and industry practices
Lead operational risk transformation activities arising from regulatory reviews and examinations
Represent Sun Life in external industry forums, benchmarking activities, and operational risk working groups
Partner with Executive Leadership, Business Groups, Corporate Functions, Technology, Finance, Internal Audit, and external advisors
Report to the Vice President, Corporate Operational Risk and Resilience
Requirements
University degree and professional designation with 10+ years of relevant experience, or equivalent combination of education and experience
10+ years of operational risk management experience in a financial services organization
5+ years leading enterprise transformation programs and strategic initiatives
Professional designations such as CRM, FRM, PRM, CPA, CFA, CIA, or equivalent are preferred
Experience within a federally regulated financial institution is strongly preferred
Deep knowledge of Operational Risk Management Frameworks
Knowledge of ISO 31000 Risk Management Principles
Knowledge of OSFI E-21 Guideline
Knowledge of BCBS Principles for Operational Risk Management
Knowledge of COSO Enterprise Risk Management Framework
Knowledge of Risk Appetite and KRI frameworks
Knowledge of operational risk measurement methodologies
Experience developing enterprise risk metrics, KRIs, and risk appetite programs
Experience leading cross-functional transformation initiatives
Ability to influence senior executives and drive organizational change
Strong analytical, strategic thinking, and problem-solving capabilities
Exceptional stakeholder management and communication skills
Proven track record of building and leading high-performing teams
Experience leveraging data, analytics, and emerging technologies, including AI-enabled risk management solutions
Benefits
Hybrid work arrangement with flexibility to work from the office and virtually based on business, Client, and employee needs
Incentive plans for eligible employees, with payments subject to individual and company performance
Accommodation support during the application process
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