Analyste de risques chez Promutuel Assurance, analysant et acceptant les demandes d’assurance des entreprises. Soutien technique aux agents et courtiers et contribution à la rentabilité.
PH
Manager, Vendor and Contract Governance & Continuous Improvement
Posted 42 minutes ago
About the role
- Gestionnaire TI chez Pharmascience, gouvernant fournisseurs et contrats du RUN. Pilotage budgétaire, KPI, risques et initiatives d’amélioration continue.
Responsibilities
- Define and maintain Vendor Management and Contract Management processes, standards, controls, roles, and schedules for RUN operations.
- Maintain a consolidated inventory of vendors, contracts, obligations, deadlines, support-hour banks, penalties, and risks.
- Coordinate renewals, amendments, and terminations with Service Delivery Managers (SDMs), Finance, Procurement, Legal, Quality, and Security.
- Define the framework for vendor reviews, coordinate their schedule, consolidate SDM contributions, and track decisions and actions.
- Coordinate contractual and commercial escalations, as well as vendor assessments.
- Track recurring expenditures, commitments, and use of support-hour banks.
- Prepare budget forecasts for support contracts and explain variances.
- Identify and document opportunities for consolidation, cost savings, and optimization of support models.
- Prepare executive briefing materials and recommendations for decisions by the RUN Director.
- Maintain the cross-functional RUN continuous improvement portfolio and consolidate proposed opportunities.
- Facilitate prioritization, benefits tracking, and accountability for cross-functional initiatives.
- Analyze consolidated trends to identify systemic causes and cross-functional improvements.
- Lead Lean, ITIL, or automation initiatives affecting multiple services, vendors, or shared processes.
- Clarify and maintain accountability interfaces between Plan, Build, Run, and Secure.
- Improve Build-to-Run transition models, controls, and metrics.
- Provide SDMs with tools, consolidated data, and coordination mechanisms.
- Produce registers, scorecards, forecasts, risk reports, and improvement portfolios associated with the role’s KPIs.
Requirements
- Bachelor’s degree in computer science, business administration, finance, procurement, or a related field, or equivalent experience.
- Significant experience in vendor governance, contract management, IT service management, or technology procurement.
- Knowledge of SLAs, KPIs, support models, budgets, renewals, and vendor risks.
- Strong understanding of ITIL, Lean, or continuous improvement principles.
- Ability to produce scorecards, executive briefing materials, forecasts, and improvement plans.
- Knowledge of ITSM/ITOM tools, including ServiceNow, as well as data and presentation tools.
- Experience in a regulated GxP/CSV environment or an environment with stringent compliance requirements.
- Influential leadership, political acumen, and negotiation skills.
- French-English bilingualism; the incumbent must read and write documentation exclusively in English as part of their duties.
- Regular business hours, with possible evening, night, and weekend availability depending on business continuity needs.
- May be required to work on-site in plants, warehouses, or restricted areas depending on the scope of the role.
Benefits
- Full-time employment
- Hybrid work model
- Remote work available when on-site presence is not required
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