Technical Support Team Lead guiding six specialists for a 24/7 B2B SaaS platform serving hospitality and transportation operations. Owning escalations, KPIs, incidents, and support tooling.
About the role
- Business Systems Technical Analyst supporting ERP, WMS, SQL, and integrations for Sunrise Farms’ food manufacturing operations. Translating business requirements into reliable enterprise technology solutions.
Responsibilities
- Support, enhance, and integrate core enterprise applications, including ERP, WMS, manufacturing, reporting, and integration platforms
- Provide day-to-day support for ERP, WMS, and related enterprise applications
- Investigate and resolve application issues, data discrepancies, and process exceptions
- Analyze business requirements and translate them into technical solutions
- Identify opportunities for process improvement and automation with business users
- Coordinate with software vendors and implementation partners
- Develop, optimize, and maintain SQL queries, stored procedures, views, and scripts
- Support data extraction, transformation, validation, and reporting requirements
- Troubleshoot database-related issues and ensure data quality, integrity, and performance
- Support and enhance integrations between ERP, WMS, transportation, manufacturing, and third-party systems
- Assist with API design, testing, troubleshooting, and documentation
- Monitor integration performance and resolve data synchronization issues
- Participate in designing and implementing new system integrations
- Gather requirements, document current and future-state processes, and develop functional and technical specifications
- Participate in solution architecture discussions and system design reviews
- Support business systems projects, upgrades, and implementations
- Participate in system, integration, UAT, and regression testing
- Assist with change management, training, and deployment activities
- Provide technical expertise during ERP and application modernization initiatives
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or equivalent experience
- 5+ years of experience supporting enterprise business applications
- 3+ years of SQL development and database administration experience
- Experience working with ERP systems in a business or manufacturing environment
- Experience supporting Warehouse Management Systems (WMS)
- Experience designing, troubleshooting, or supporting system integrations and APIs
- Hands-on experience with Microsoft SQL Server environments
- Advanced SQL development, T-SQL, stored procedures, views and functions
- Experience with SQL Server Management Studio (SSMS)
- Database troubleshooting and performance tuning
- Data analysis and validation
- ERP systems support and configuration
- WMS solution support
- Business process analysis and application troubleshooting
- REST APIs, web services, JSON/XML
- Application integrations, data mapping and transformation, and integration troubleshooting
- SQL-based reporting, root cause analysis, and reporting support
- Preferred: ERP migration or transformation project experience; manufacturing industry experience; SYSPRO ERP; TransLution WMS/Supply Chain solutions; middleware or integration platforms such as Boomi, MuleSoft, or Azure Integration Services; transportation, logistics, or supply chain systems; Power BI and SSRS; Agile project delivery frameworks
- Strong analytical and problem-solving skills
- Ability to troubleshoot complex technical issues
- Excellent stakeholder management and communication skills
- Ability to translate business requirements into technical solutions
- Strong documentation and process analysis capabilities
- Ability to manage multiple priorities
- Collaborative, customer-focused mindset
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