Director, Security Operations & Infrastructure at Phreesia managing enterprise - wide security incident response. Leading operational excellence in security tooling and incident operations.
About the role
- Security Operations Engineer at Supabase providing front-line coverage for security alerts and customer security tickets. Supporting internal IT operations and improving security processes in a remote setup.
Responsibilities
- Act as the first responder for security alerts from GuardDuty, dependency advisories, and other detection sources. Assess severity and escalate to the right lead across Platform, Product, Anti-Abuse, or Security.
- Own customer security tickets in Front, including account recovery, MFA reset, GitHub-linked account loss, billing-based ownership verification, and org ownership disputes.
- Participate in the on-call pager rotation alongside other Security Operations Engineers and use documented playbooks to make consistent decisions.
- Maintain and improve runbooks, decision trees, Front macros, and escalation paths. Identify patterns in tickets and alerts to flag opportunities for automation or workflow improvements.
- Triage internal IT requests (access provisioning, SSO/Okta issues, device questions, MDM enrollment) and help maintain access records, joiner-mover-leaver hygiene, and compliance audit trails.
- Communicate clearly with customers, engineers, and internal stakeholders during sensitive or time-critical issues.
Requirements
- Have prior experience in technical support, IT helpdesk, junior SOC analysis, trust and safety, fraud operations, or a similar triage-heavy environment.
- Have a foundational understanding of security concepts like MFA, JWTs, identity verification, account recovery, and access control.
- Have a foundational understanding of IT systems like SSO, identity providers, Google Workspace, Okta, and MDM tools like Kandji, Jamf, or similar.
- Are comfortable with a terminal, basic SQL, and reading simple scripts or macros (you do not need to be a developer).
- Can summarize a messy ticket or noisy alert in two sentences that explain what matters and what should happen next.
- Have strong customer-facing judgment and can stay calm, precise, and firm when handling sensitive access or account issues.
- Enjoy turning ambiguous workflows into clear checklists, runbooks, macros, and repeatable systems.
- Are comfortable working async across time zones and writing things down by default.
Benefits
- Fully Remote
- ESOP
- Tech Allowance
- Health Benefits
- Annual Off-Sites
- Flexible Work
- Professional Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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