CSOC Analyst responsible for managing security incidents and threat investigation at Just Eat Takeaway. Working with an internal team to detect, investigate, and respond to significant threats.
About the role
- IAM Operations Lead responsible for daily administration, governance, and security of identity infrastructure, ensuring correct access and minimizing risks.
Responsibilities
- Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification. Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements. Lead operational governance, audits, and compliance reporting aligned to Client requirements. Prepare and present weekly/monthly service reports and lead customer service review meetings. Act as the escalation point for critical IAM incidents and operational risks. Drive operational discipline across ITSM processes (Incident, SR, Problem, Change). Build, manage, and mentor a high performance IAM operations team (onshore/offshore).
Requirements
- 8+ years in IAM / Security operations with customer facing delivery experience. Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification). Proven experience in operations governance, KPI tracking, and stakeholder management. Required Skills: IAM, PAM technologies and ITIL process. Preferred Skills: 5-6 years of IAM Cybersecurity operations lead.
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