About the role

IT Administrator supporting SMB client systems, networks, servers, and applications for SysGen’s managed services business. Troubleshooting environments and delivering onsite and remote technical support across Western Canada.

Responsibilities

Monitor, maintain, and optimize client systems, applications, and network environments
Respond to client needs and troubleshoot or escalate issues
Provide remote support for remote users
Perform server administration, including user/group administration, security permissions, group policies, and print services
Provide Level 1, 2, and 3 networking support
Provide Level 1 and 2 application support for basic COTS applications
Provide Level 1, 2, and 3 server and database administration
Deploy, repair, and replace desktops, laptops, printers, and mobile devices
Install and configure Windows desktops
Check events and logs and escalate issues as required
Complete weekly and monthly Service Level Agreement tasks
Create and manage user network accounts
Monitor backup and storage systems

Diploma or Degree in Computer Science or Information Technology
3–5+ years of experience supporting SMB networks and systems
Fundamental knowledge or exposure to Windows 7, 8, and 10; Windows Server 2008, 2012 +R2, and 2016; Linux; OSX; iOS; Android; VMware and clustering; Hyper-V and clustering
Knowledge of Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, and wireless access points
Excellent customer service skills
Highly proficient at identifying and resolving or escalating user and system issues
Proficient in configuring and deploying Microsoft Office applications, including Office 365
Ability to prioritize and manage multiple tasks
Strong troubleshooting skills
CompTIA training
Microsoft Level 1: Fundamentals (MTA) certification
Highly proficient in remote access and conferencing tools
Valid driver’s license and vehicle