Senior IT Engineer securing Turing’s identity, devices, SaaS applications, and corporate infrastructure. Automating employee lifecycle workflows for an AI company.
About the role
- IT Administrator supporting SMB clients’ systems, networks, and applications for SysGen in Red Deer. Troubleshooting, administering infrastructure, and delivering responsive client technology support.
Responsibilities
- Monitor, maintain, and optimize client systems, applications, and network environments
- Respond to client needs and troubleshoot or escalate issues as required
- Provide remote support for remote users
- Perform server administration, including user/group administration, security permissions, group policies, and print services
- Provide Level 1, 2, and 3 networking support for TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, and wireless
- Provide Level 1 and 2 application support for basic COTS, Exchange, O365, and SMB applications
- Provide Level 1, 2, and 3 server and database administration
- Deploy, repair, and replace desktops, laptops, printers, and mobile devices
- Install and configure Windows Desktop
- Check events and logs and escalate issues as required
- Complete weekly and monthly Service Level Agreement tasks
- Create and manage user network accounts
- Monitor backup and storage systems, including SAN and NAS
- Support a portfolio of clients and build strong client relationships
Requirements
- Diploma or Degree in Computer Science or Information Technology
- 3-5+ years experience supporting SMB networks and systems
- Fundamental knowledge or exposure to Windows 7, 8 and 10; Windows Server 2008, 2012 +R2, 2016; Linux; OSX; IOS; Android; VMWare and clustering; Hyper-V and clustering
- Fundamental knowledge or exposure to Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, and Wireless AP
- Excellent customer service skills
- Highly proficient at identifying user and system issues and resolving or escalating
- Proficient in configuring and deploying Microsoft Office Applications including Office 365
- Ability to effectively prioritize and manage multiple tasks
- Strong troubleshooting skills
- CompTIA training
- Microsoft Level 1: Fundamentals (MTA) Certification
- Highly proficient in remote access and conferencing tools
- Valid driver's license and vehicle
Benefits
- Competitive salary plus performance-based compensation
- Unique Double Dip vacation program
- Work-life balance with a hybrid work schedule
- Comprehensive benefits
- Culture of health & wellness
- Team-building activities
- Fun Fridays
- Staff appreciation and company-wide celebrations
- Eligibility to win President’s Club and join an all expenses paid trip
- Paid training and development
- Flat organization with freedom to create impact and make meaningful changes
- Diverse, innovative, award-recognized team
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