Senior I&C Engineer designing CANDU instrumentation and control systems for AtkinsRéalis, a Canadian nuclear engineering services company. Producing specifications, assessments, design documents, and engineering drawings.
About the role
- Forward Deployed Engineer helping strategic customers adopt Tailscale’s secure networking software. Providing onboarding, technical support, QBRs, troubleshooting, and customer success guidance.
Responsibilities
- Lead and manage onboarding for new strategic customers, providing training and resources for long-term success
- Provide technical support by diagnosing and resolving issues across Tailscale’s platform
- Assist with configuration, integration, and troubleshooting for smooth implementation
- Conduct quarterly business reviews covering usage, success metrics, and future goals
- Identify opportunities for deeper customer engagement and horizontal expansion
- Build customer relationships as a trusted advisor and recommend best practices based on use cases and business outcomes
- Relay customer feedback and insights to product and engineering teams
- Collaborate with sales, product, engineering, and support teams on handoffs, escalations, and customer success
- Develop and maintain technical documentation, FAQs, and guides for customer self-service
- Share insights and best practices with customers and internal teams
Requirements
- 6+ years in a technical role, including at least 2 years of customer-facing experience
- Experience working with enterprise customers in a consultative capacity
- Strong understanding of networking, VPNs, and security principles
- Experience with cloud infrastructure such as AWS, GCP, and Azure
- Experience with Docker, Kubernetes, and other DevOps technologies
- Prior customer-facing technical experience as a Technical Support Engineer, Solutions Engineer/Architect, or Customer Success Engineer at a SaaS company
- Ability to explain complex technical concepts to diverse audiences
- Strong written and verbal communication skills
- Analytical mindset and troubleshooting skills for complex technical issues
- Ability to manage multiple customer accounts, prioritize tasks, and keep projects on track
- Strong time management and organizational skills
- Ability to work cross-functionally with product, sales, and engineering teams
Benefits
- An inclusive, flexible environment where you can be your authentic self
- Competitive total compensation package including base salary, equity incentive plan, and variable commission for quota-based roles
- Comprehensive group benefits with no waiting period, including health, vision, and dental coverage for you and your family
- Remote-first work environment
- Virtual and in-person social events
- Corporate co-working program
- Employer-funded retirement contributions matching contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of eligible compensation
- Annual company retreat and team off-sites
- $1500 USD annually for professional development
- Mentorship, coaching, and internal promotion opportunities
- Flexible paid time off program
- Company-owned laptop (Mac or PC)
- Monthly home internet reimbursement
- $500 USD workstation customization allowance
- Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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