QA Analyst responsible for validating software quality at Toon Boom, leading end - to - end testing and troubleshooting for high - performance applications.
About the role
- Senior QA Lead ensuring platform quality for a SaaS company handling loyalty and ordering processes. Building test strategies and automation to prevent production issues while leading a team.
Responsibilities
- Designing test strategies for ordering flows, loyalty mechanics, and payment processing
- Building automation frameworks that catch regressions in checkout, points calculation, and promo logic
- Validating integrations with POS systems, payment gateways, and delivery platforms
- Leading release decisions — balancing "ship fast" with "don't break merchant revenue"
- Performance testing for peak traffic scenarios (lunch rush, Black Friday promotions)
- Mentoring QA team on domain expertise and automation practices
- Partnering with Engineering and Product to bake quality in, not bolt it on
- Hunting edge cases that would cause failed orders, lost points, or incorrect charges
Requirements
- 8+ years in QA
- 3+ years leading teams or owning quality for major product areas
- Deep testing experience in e-commerce, ordering, POS, or payment systems
- Automation fluency — Selenium, Cypress, Playwright, Appium (pick your weapon)
- API testing skills and SQL proficiency for data validation
- Understanding of loyalty programs, promotional mechanics, and payment processing
- Leadership chops — you've built QA processes, mentored teams, and influenced product decisions
- Bonus points for Restaurant/QSR or retail tech background
- POS integration or payment gateway testing experience
- Performance testing tools (JMeter, Gatling, k6)
- Security or accessibility testing knowledge
- War stories about preventing major production incidents
Benefits
- Generous time off plan
- Fully remote work & support to assist with making your remote office space as comfortable as possible!
- Continuous virtual coaching and support
- Comprehensive health benefits
- Subsidized gym membership
- Performance recognition
- Professional development program
- Growth opportunities (we really mean it!)
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