About the role

Senior QA Lead ensuring platform quality for a SaaS company handling loyalty and ordering processes. Building test strategies and automation to prevent production issues while leading a team.

Responsibilities

Designing test strategies for ordering flows, loyalty mechanics, and payment processing
Building automation frameworks that catch regressions in checkout, points calculation, and promo logic
Validating integrations with POS systems, payment gateways, and delivery platforms
Leading release decisions — balancing "ship fast" with "don't break merchant revenue"
Performance testing for peak traffic scenarios (lunch rush, Black Friday promotions)
Mentoring QA team on domain expertise and automation practices
Partnering with Engineering and Product to bake quality in, not bolt it on
Hunting edge cases that would cause failed orders, lost points, or incorrect charges

8+ years in QA
3+ years leading teams or owning quality for major product areas
Deep testing experience in e-commerce, ordering, POS, or payment systems
Automation fluency — Selenium, Cypress, Playwright, Appium (pick your weapon)
API testing skills and SQL proficiency for data validation
Understanding of loyalty programs, promotional mechanics, and payment processing
Leadership chops — you've built QA processes, mentored teams, and influenced product decisions
Bonus points for Restaurant/QSR or retail tech background
POS integration or payment gateway testing experience
Performance testing tools (JMeter, Gatling, k6)
Security or accessibility testing knowledge
War stories about preventing major production incidents

Generous time off plan
Fully remote work & support to assist with making your remote office space as comfortable as possible!
Continuous virtual coaching and support
Comprehensive health benefits
Subsidized gym membership
Performance recognition
Professional development program
Growth opportunities (we really mean it!)