Security director at Intact, an insurer, protecting customer and broker digital channels and third - party risk platforms. Leading technical teams, governance, strategy, and security operations.
About the role
- Senior Physical Security professional at TC Energy supporting digital security platforms for facilities across North America. Responsible for technical maintenance and operational excellence in security systems.
Responsibilities
- Provide subject matter expertise and day-to-day administration for Video Management Systems (VMS), Access Control, and related physical security platforms
- Design, deploy, upgrade, commission, maintain, and troubleshoot digital physical security systems at field and office locations
- Support and administer Access Management programs, including identification and access card issuance, lost card processes, and contractor badge requests
- Maintain and update access control policies, restricted access records, and required approvals
- Conduct monthly and quarterly access control audits and produce configuration and compliance reports
- Own all application patching, server upgrade and Windows patching work
- Provide SME-level operational technical support to the Threat Response and Communication Centre (TRAC2)
- Collaborate extensively with internal IT teams (EUS, CSO, Network, Projects) and manage relationships with system integrators and vendors
- Support innovation initiatives, technology roadmaps, and continuous improvement across the physical security product lifecycle
- Maintain accurate documentation, standards, and system records while participating in corporate security reviews and initiatives
Requirements
- University, college, or trade-school education in a related discipline, or equivalent experience
- 7+ years of relevant experience supporting or designing physical security systems
- Proven hands-on experience deploying, troubleshooting, and maintaining VMS and Access Control systems
- Strong working knowledge of Microsoft operating systems and enterprise IT environments
- Solid understanding of network systems and operational concepts
- Experience working with ticketing systems, documentation tools, and operational support platforms (ServiceNow)
- Strong analytical, problem-solving, communication, and stakeholder engagement skills
- Strong understanding of network architecture across both logical (IP, VLANs, segmentation) and physical (field devices, controllers, cabling) layers
- Understanding of SD-WAN and logical network segmentation principles
- Working knowledge of ITSM metrics and service performance tracking
- Ability to work cross-functionally with technical and non-technical stakeholders
- Professional demeanor with strong interpersonal, documentation, and presentation skills
- Capability to clearly translate technical security concepts into concise, actionable business communication
- Process-oriented mindset with a focus on reliability, security, and continuous improvement
- Hands-on experience with Genetec Security Center or similar enterprise physical security platforms
- Experience with access control platforms such as Genetec, Lenel, C-Cure 9000
- Familiarity with physical security hardware including cameras, access devices, intercoms, intrusion and detection systems
- Physical Security or industry-recognized certifications (e.g., CPP, PSP)
- Experience with system imaging, custom scripting, or proprietary OS deployment processes
- Familiarity with project management, process improvement methodologies, or industry security standards.
Benefits
- hybrid work model
- flexible dress code
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