Talent Manager driving revenue, endorsements, and campaigns for Kensington Grey Agency’s diverse social media creators. Managing talent relationships, brand partnerships, and commercial opportunities.
About the role
- Network service delivery manager leading TD’s retail and campus banking network operations. Driving automation, resilience, incident response, lifecycle modernization, and team performance.
Responsibilities
- Manage a service delivery team of engineers for enterprise campus and retail network services
- Drive automation and operational excellence using Infrastructure-as-Code and process automation principles
- Manage financial planning, budgets, vendor spend, operational efficiency, and total cost of ownership
- Support retail and campus openings, relocations, renovations, and network infrastructure refresh initiatives
- Partner with Network Engineering to ensure standards, architectures, and technology roadmaps are operationally supportable
- Lead lifecycle planning for network hardware, software, infrastructure, carrier services, and technical debt reduction
- Develop and maintain service delivery governance processes and operational standards
- Partner with Network Operations to ensure efficient project handoffs
- Serve as L3 escalation leader for Priority 1 and Priority 2 network incidents
- Lead cross-functional resolution efforts and executive communications during major outages
- Drive post-incident reviews, corrective actions, and problem management initiatives
- Establish goals, priorities, and performance expectations
- Manage workforce planning, talent development, and succession planning
- Serve as primary point of contact for network service delivery stakeholders
- Communicate service performance, risks, and strategic initiatives to leadership
- Represent Network Service Delivery in governance, operational, and planning forums
- Ensure documentation, support models, and operational procedures remain current
- Support audit, compliance, risk, and resiliency initiatives
Requirements
- Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications
- 8+ years of experience supporting enterprise network services and infrastructure
- 3+ years of leadership experience directly managing teams
- Experience supporting large-scale retail, campus, branch, or distributed enterprise environments
- Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes
- Experience managing SLAs, KPIs, service governance, vendors, and service providers
- Strong communication, analytical, and stakeholder management skills
- Experience leading major incident response and service restoration efforts
- Experience with Aruba, Arista, or Cisco networking technologies
- Experience with SD-WAN platforms and ServiceNow
- Experience with observability platforms such as ThousandEyes, NetBrain, or Splunk
- Familiarity with network automation and infrastructure management tools
- ITIL Foundation, CCNA, CCNP Enterprise, PMP, or equivalent certifications
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews
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