CharterUP is the leading marketplace for charter bus reservations.

CharterUP

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revenue-operations

CharterUP is a private shuttle service that provides organized transportation solutions for a variety of groups and events. The company caters to a wide range of clients, including nonprofits, corporations, universities, and government agencies, offering services such as employee shuttles, campus transportation, and emergency transport. With a mission to deliver a safe and transparent group travel experience, CharterUP operates through a marketplace model, allowing customers to easily book and manage shuttles across numerous cities nationwide, supported by a vast network of bus operators.

• Collaborate with sales unit leaders and executive leadership to define, document, and manage the end-to-end revenue process
• Identify bottlenecks and areas for revenue-process optimization
• Design, implement, and document standardized lead-to-opportunity, opportunity-to-close, and post-sales processes
• Serve as secondary administrator for the revenue stack centered on Salesforce and Outreach
• Configure and customize Salesforce and lead integration-enhancement projects
• Ensure revenue-stack data integrity and contribute to the technology roadmap
• Develop and maintain KPI dashboards and reporting across Sales, Account Management, Support, and other revenue functions
• Own monthly commission calculations, data review, and Cost of Sales analysis
• Analyze and assist with annual and quarterly revenue targets, forecasting, and compensation-plan design
• Provide forecasting support to improve forecast accuracy and pipeline visibility
• Conduct deep-dive analysis of pipeline health, sales productivity, campaign effectiveness, and customer churn/retention
• Ensure alignment across Sales segments, Finance, Marketing, and Partner and Service Operations

Revenue Operations Associate

Revenue Operations Associate optimizing Salesforce, revenue processes, forecasting, and analytics. Supporting CharterUP’s AI-powered group transportation and mobility marketplace as it scales.

operations

• Audit upcoming trips for complete and accurate details before service
• Respond to phone calls and emails from transportation providers
• Source, negotiate, and secure last-minute transportation providers
• Coordinate scheduling conflicts, trip changes, cancellations, and service disruptions
• Escalate complex operational issues and ensure timely follow-up and resolution
• Partner with L&CS, Sales, and Operations teams to resolve customer and provider issues
• Monitor active trips and communicate delays, provider changes, and operational challenges
• Document provider communications, trip updates, and resolutions in internal systems
• Prepare weekly operational reports and update Regional Leads on provider performance and recurring issues
• Follow operational procedures and service-level expectations while identifying workflow improvements

Operations Coordinator

Operations Coordinator supporting CharterUP’s AI-powered group transportation platform. Auditing trips, coordinating providers, resolving disruptions, and monitoring active transportation services.

customer-support

• Respond to customer inquiries via email and phone
• Resolve common customer issues and escalate complex cases
• Conduct follow-ups to ensure customer concerns are addressed
• Document customer interactions and resolutions in CharterUP’s proprietary software and Sprinklr
• Monitor live trips during scheduled weekend shifts
• Address delays, cancellations, route changes, traffic, vehicle breakdowns, and weather issues
• Coordinate alternative solutions during unexpected events
• Serve as the primary contact for drivers, customers, operations teams, and Enterprise Sales during active trips
• Communicate timely trip updates to customers and drivers
• Build and maintain customer relationships
• Educate customers on DOT rules and regulations
• Collaborate with internal teams and monitor service requests
• Escalate service failures and safety concerns
• Partner with team leads or managers on escalated support and policy exceptions
• Stay current on product updates and service changes
• Participate in training sessions

Customer Support Specialist

Customer Support Specialist supporting customers and monitoring live charter trips for CharterUP’s AI-powered transportation platform. Resolving disruptions, coordinating operations, and documenting service interactions.

• Manage complex customer escalations and complaints
• Serve as the primary point of contact for complex issues requiring higher-level attention
• Communicate with customers and vendors via phone, email, and chat
• Support VIP and enterprise customers by proactively managing requests and specific needs
• Analyze issues, identify root causes, and implement solutions
• Collaborate with internal departments to resolve underlying problems
• Improve customer experience through proactive engagement and communication
• Document customer interactions, resolutions, and follow-up actions in CharterUP’s proprietary software
• Maintain detailed records for reference and reporting
• Identify customer feedback trends and recommend process, policy, and product improvements
• Guide and support junior customer service representatives
• Assist with training sessions
• Monitor and report KPIs including response times, resolution rates, and customer satisfaction scores
• Follow established escalation protocols, guidelines, policies, and procedures
• Report to the Escalations Manager

Senior Customer Support Specialist, Escalations

Senior customer support specialist resolving complex VIP and enterprise escalations for CharterUP’s AI-powered transportation platform. Managing vendors, customer success, documentation, and support KPIs.

inside-sales

• Own performance against conversion rates, revenue targets, inbound and outbound activity, repeat bookings, and account growth
• Manage high volumes of inbound leads and drive outbound reactivation and expansion efforts
• Create tailored, accurate trip quotes using CharterUP’s proprietary marketplace technology
• Execute disciplined call patterns and maintain consistent follow-up
• Build urgency, rapport, and trust while closing through confident communication and assumptive sales techniques
• Identify high-value accounts, expand relationships, and convert one-time bookings into repeat business
• Apply call control, objection handling, and active listening to diagnose customer needs and drive efficient bookings
• Solve problems directly, escalate when needed, and remove roadblocks
• Use data and judgment to focus on highest-yield opportunities
• Detect and stop low-value activity to protect revenue
• Maintain accurate quotes, CRM updates, and call documentation across Salesforce, Outreach, G-Suite, Slack, and proprietary tools
• Collaborate with peers and leadership on post-mortems and performance reviews

Inside Sales Representative, Level 2

Client Solutions Partner driving inbound and outbound charter transportation sales for CharterUP’s AI-powered mobility platform.
Managing quotes, accounts, repeat bookings, and revenue performance remotely.

CharterUP

About the company

Open jobs

5 jobs found

Revenue Operations Associate

CharterUP

Operations Coordinator

CharterUP

Customer Support Specialist

CharterUP

Senior Customer Support Specialist, Escalations

CharterUP

Inside Sales Representative, Level 2

CharterUP