Customer Support Specialist resolving automotive data, API, and software issues for JD Power clients. Troubleshooting platforms, documenting cases, and partnering with Product and Engineering teams.
About the role
- Customer Support Specialist supporting customers and monitoring live charter trips for CharterUP’s AI-powered transportation platform. Resolving disruptions, coordinating operations, and documenting service interactions.
Responsibilities
- Respond to customer inquiries via email and phone
- Resolve common customer issues and escalate complex cases
- Conduct follow-ups to ensure customer concerns are addressed
- Document customer interactions and resolutions in CharterUP’s proprietary software and Sprinklr
- Monitor live trips during scheduled weekend shifts
- Address delays, cancellations, route changes, traffic, vehicle breakdowns, and weather issues
- Coordinate alternative solutions during unexpected events
- Serve as the primary contact for drivers, customers, operations teams, and Enterprise Sales during active trips
- Communicate timely trip updates to customers and drivers
- Build and maintain customer relationships
- Educate customers on DOT rules and regulations
- Collaborate with internal teams and monitor service requests
- Escalate service failures and safety concerns
- Partner with team leads or managers on escalated support and policy exceptions
- Stay current on product updates and service changes
- Participate in training sessions
Requirements
- 2+ years of customer service or logistics coordination experience
- Experience in transportation, hospitality, or similar industries is a plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional in fast-paced or high-pressure situations
- Strong organizational skills and ability to multitask effectively
- Customer-focused mindset with commitment to exceptional service
- Willingness to adapt to changing priorities and learn new systems or processes
- Flexible to work nights and weekends
- U.S.-based candidates must reside in one of the approved states: Arizona, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, or Wyoming
Benefits
- Remote-first work model
- Medical, dental, and vision insurance
- Mental health support
- Virtual care
- Gym discounts
- Family-building benefits
- 100% of employee health insurance premiums covered in the U.S.
- 15 PTO days in the U.S., increasing to 20 after 2 years
- 8 paid holidays in the U.S.
- Company-paid life, short-term, and long-term disability insurance where available
- Referral bonuses
- Long-term financial planning support
- 401(k) plan in the U.S.
- Region-specific savings programs where applicable internationally
- Choice of Mac or PC, plus monitor, keyboard, and mouse
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Operations Support Agent processing Desjardins caisse reports, transactions, and records. Supporting members and customers through operational follow - up and AccèsD Contact Centre calls.
After - sales customer service for DESKSPACE’s ergonomic office furniture across marketplaces. Resolving customer issues with Zendesk, Claude, and ChatGPT.
Operations Support Agent processing caisse transactions, reports, and member requests for Desjardins. Handling data, document management, follow - ups, and AccèsD Contact Centre calls in hybrid Saint - Laurent role.
Customer Service Technician troubleshooting VoIP, networking, and 911 systems for Comtech Allerium’s emergency communications infrastructure. Managing escalations, tickets, and 24x7 support.
Customer support operations professional driving SPOT quoting, delivery, billing, and reporting. Supporting Honeywell’s building automation products, software, and services across customer service operations.
Customer Service and Operations Specialist coordinating ocean and air freight shipments for DP World Canada. Managing documentation, compliance, transportation providers, invoicing, and delivery execution.
Bilingual customer support specialist assisting Silk & Snow customers with sleep - product questions, orders, and deliveries. Handling phone, email, and live - chat inquiries in English and French.
Customer Experience Agent supporting Dressly users via email and chat. Helping the fashion - tech startup improve support flows and service efficiency.
Senior Full Stack Engineer improving APIs, backend services, and customer - service tools for Skylight’s family technology platform. Collaborating with Customer Success and Engineering to simplify family experiences.