About the role

Quality Assurance Specialist managing QA procedures for a leading Canadian financial institution. Focused on governance, control practices, and continuous improvement to ensure quality standards.

Responsibilities

Support the end-to-end development, maintenance, and continuous improvement of Quality Assurance procedures, resources, and communications.
Perform secondary-level quality reviews to ensure accuracy, consistency, and adherence to policies, procedures, and quality standards.
Apply critical thinking and data analysis to validate alignment between processes, procedures, and system outputs, ensuring reliable data for quality review.
Identify and implement process improvements to enhance quality, strengthen controls, and streamline operations.
Act as a Quality Assurance subject matter expert (SME), supporting the design and implementation of scalable solutions aligned to business objectives.
Assess support requests, troubleshoot issues, and recommend effective, practical solutions.
Coordinate QA and compliance-related activities to ensure alignment with regulatory and internal requirements.
Support leadership through trend analysis, reporting, and insights to inform decision-making and performance management.
Leverage tools such as Power BI, Power Automate, and SQL to develop efficient reporting solutions and optimize data workflows.
Adapt quickly to new tools, technologies, and processes to improve team capability and efficiency.
Serve as an escalation point for complex issues, risks, and exceptions.
Foster a positive, ethical, and collaborative work environment.
Conduct analysis to evaluate the effectiveness of controls, processes, and QA programs, providing actionable recommendations.

Highly experienced professional with strong expertise in Quality Assurance, governance, and control practices.
Applies broad business and cross-functional knowledge to develop effective, scalable solutions.
Interprets complex challenges and recommends improvements to processes, controls, and outcomes.
Leads or contributes to cross-functional initiatives with significant complexity or risk.
Operates independently, managing priorities, solving complex problems, and guiding others.
Builds strong partnerships across teams to support alignment and execution.
Acts as a technical and analytical resource within area of expertise.