Senior Manager, Procedures & Process Management

Posted 2 weeks ago

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About the role

  • Senior manager leading financial crime procedure governance, process controls and regulatory remediation at TD Bank. Managing teams and enterprise risk documentation in Toronto.

Responsibilities

  • Lead, develop and oversee the Procedures & Process Management function for Financial Crime Investigations
  • Provide strategic leadership and subject matter expertise for FCI procedures, process documentation, job aids, user guides and governance documents
  • Ensure the FCI procedures inventory adheres to TDBG policies and standards
  • Manage annual Risk Assessment and Risk and Control Self-Assessment reviews for FCI teams
  • Establish and oversee document and process governance frameworks, lifecycle controls, approvals, version control, review cycles and record retention
  • Translate regulatory and business requirements into practical operational procedures
  • Provide guidance on procedure governance, process design and regulatory implementation
  • Lead regulatory, policy, technology and operational change implementation
  • Oversee procedure and process change portfolios and continuous improvement initiatives
  • Establish quality standards, governance routines, performance metrics and control frameworks
  • Advise senior leadership and resolve complex operational and governance challenges
  • Monitor adherence to procedures and governance requirements and manage procedural, operational and regulatory risks
  • Oversee risk and control assessments and provide credible challenge on process and control design
  • Coordinate responses for audits, regulatory examinations, testing engagements and independent reviews
  • Lead remediation activities arising from audits, regulatory reviews, quality findings and operational issues
  • Provide executive reporting, governance insights and strategic recommendations
  • Lead and develop an inclusive, high-performing team through talent selection, coaching, performance management, compensation decisions and succession planning
  • Set operating direction, service expectations, decision rights and accountabilities
  • Build team capability through development plans, cross-training, knowledge transfer and backup coverage
  • Foster collaboration across Reporting Operations, Governance, Capacity Planning and Insights

Requirements

  • Undergraduate degree in business, risk management, compliance, public policy, law, communications, operations or a related discipline
  • 10+ years of progressive experience in procedure governance, process management, operational excellence, regulatory change, compliance, risk management or a related field
  • Demonstrated experience leading people and delivering through managers, specialists or cross-functional teams in a complex, highly regulated environment
  • Advanced knowledge of procedure and policy governance, process mapping and design, document lifecycle controls, change implementation, risk and control assessments, audit evidence practices and regulatory remediation
  • Strong ability to interpret complex regulatory, policy and business requirements and convert them into clear operational procedures and controls
  • Ability to exercise judgement in ambiguity, challenge constructively and influence senior stakeholders
  • Experience managing multiple concurrent procedure, process, regulatory and remediation deliverables with fixed deadlines, complex dependencies and broad stakeholder impacts
  • Financial services and FCRM/AML, compliance or operations experience is required
  • Demonstrated proficiency with Microsoft Word, Excel, PowerPoint, Visio or comparable process-mapping tools, and document-management or workflow platforms is required
  • Expected to be onsite 4 days a week
  • Advanced degree or relevant professional accreditation preferred

Benefits

  • Base salary
  • Variable compensation
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off
  • Banking benefits and discounts
  • Career development
  • Reward and recognition programs
  • Regular career, development, and performance conversations
  • Online learning platform
  • Mentoring programs
  • Training and onboarding sessions
  • Interview accommodations, including accessible meeting rooms and captioning for virtual interviews

Job title

Job type

Full Time

Experience level

Senior

Salary

CA$115,600 - CA$163,200 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridTorontoCanada

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