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Business Analyst – Syndigo
LinkedIn Recruiter Post
Seeking a Business Systems Analyst for the Product 2.0 program, leading requirements discovery, process analysis, and solution documentation for Syndigo PIM, DAM, and AI - enabled product data.
About the role
- Journey Specialist at TD Bank optimizing digital customer journeys. Collaborating with teams to enhance user experience through data-driven insights and management.
Responsibilities
- Support the ownership and continuous improvement of assigned digital customer journeys
- Partner with Product and Delivery teams to translate journey outcomes into clear user stories, features, and prioritized backlog items
- Collaborate with Design and Research teams to incorporate customer insights, usability findings, and experience standards into solutions
- Assist in identifying journey gaps, friction points, and optimization opportunities using customer feedback, data, and qualitative insights
- Participate in refinement and delivery forums to ensure journey intent is clearly understood and maintained through execution
- Help assess impacts of regulatory or operational changes on customer journeys and support alignment of solutions
- Communicate effectively with stakeholders on progress, dependencies, and trade-offs
Requirements
- Experience in journey management, digital product, business analysis, or customer experience roles
- Understanding of end-to-end customer journeys and omni-channel digital experiences
- Experience working in Agile or product-led delivery environments
- Strong collaboration and communication skills
- Ability to synthesize customer insights and data into clear, actionable requirements
- Familiarity with human-centered design practices and customer research methods is preferred
- Experience supporting mobile and web digital platforms is preferred
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and recognition programs
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