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Business Analyst – Syndigo
LinkedIn Recruiter Post
Seeking a Business Systems Analyst for the Product 2.0 program, leading requirements discovery, process analysis, and solution documentation for Syndigo PIM, DAM, and AI - enabled product data.
About the role
- Staff Product Analyst developing advanced product analytics for AI-powered experiences at Grafana Labs. Collaborating cross-functionally to define metrics and guide product decisions.
Responsibilities
- Partner cross functionally across Product to establish top-level KPIs, dashboards, and product roadmap planning
- Define how success is measured for AI-powered product experiences, including adoption, engagement, quality, retention, and user outcomes
- Guide the instrumentation of product data in collaboration with our Product Design, Product Management, and Engineering teams to enable reliable analysis of AI features and workflows.
- Design, evaluate, and interpret experiments to assess the impact of new AI capabilities and inform product decisions.
- Develop dbt models to transform and test our user behavior data in partnership with our Analytics Engineering team
- Influence best practices for Product Analytics across teams and help define standards as the company scales
- Contribute to defining the long-term vision and strategy for Product Analytics, balancing near-term needs with scalable, durable solutions.
Requirements
- Experience partnering across product and engineering organizations, and familiarity with typical product KPIs and frameworks (e.g., DAU/MAU, funnels, A/B testing)
- Experience defining and tracking success metrics for complex product areas, ideally including AI-powered features or workflows.
- SQL: writing complex yet efficient SQL is a daily habit for you
- Data Visualization: experience with any of the following tools: Tableau, Looker, Omni, Hex, or of course, Grafana!
- Experience writing dbt models, implementing Product Analytics tooling (e.g., Heap, Pendo, Amplitude, FullStory), and code version control (git)
- Experience using AI-assisted coding tools (e.g., Cursor, Claude Code) to quickly prototype and iterate across analysis, data modeling, instrumentation, visualization and code development.
- Excellent communication skills, able to explain technical topics to non-technical audiences, and maintain many of the essential cross-team and cross-functional relationships necessary for the team’s success
Benefits
- equity
- bonus (if applicable)
- global annual leave policy of 30 days per annum
- 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days
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