About the role

Senior Product Analyst enabling enterprise products at Canada’s agricultural finance corporation. Translating business needs, supporting testing, documentation, governance and employee adoption across FCC.

Responsibilities

Act as a bridge between business stakeholders and technical teams by translating business needs into clear problems to solve and technical concepts into practical business language
Develop and maintain product documentation, process documentation, visual documentation, process flows, procedures and user support materials
Support testing of product changes, enhancements and updates
Support the development and implementation of governance frameworks, policies and operating procedures for enterprise solutions
Build subject matter expertise across a broad product portfolio
Help stakeholders understand product features, functionality and impacts
Draft communications and learning support content to help employees understand and adopt product changes
Collaborate with stakeholders, employees, indirect leaders and senior leaders to identify needs, clarify requirements and support continuous improvement

Bachelor’s degree in business, finance, marketing, commerce, information technology, computer science or a related field
Minimum four years of experience in business analysis, product analysis, product operations, product enablement, systems analysis or a similar role supporting business and technology stakeholders, or an equivalent combination of education and experience
Ability to translate business needs into clear requirements, problems to solve, user impacts and technical considerations
Strong communication skills and ability to explain technical information in clear business language for varied audiences
Experience creating product documentation, process documentation, procedures, process flows, testing support materials or user guidance
Comfort working with Microsoft tools and learning new enterprise products, platforms and workflows
Ability to manage competing priorities, work through ambiguity and build productive stakeholder relationships
Experience supporting change management, user adoption, training communications or product rollout activities is preferred
Experience supporting governance, standards and operating procedures for enterprise products and platforms is preferred
Experience with brand management tools, language translation tools or enterprise collaboration platforms is preferred
Experience working in Agile, product delivery, product operations or technology-enabled business environments is preferred
Bilingualism (English and French) is an asset