Systems Administrator supporting servers, technology solutions, and users across PCL Construction offices and jobsites. Providing troubleshooting, jobsite setup, training, and initiative implementation support.
About the role
- ServiceNow System Administrator maintaining ITSM platforms for TD, a global financial institution. Configuring workflows, integrations, security, reporting, and platform improvements in a hybrid Toronto role.
Responsibilities
- Administer and maintain the ServiceNow platform and its core applications
- Manage users, groups, roles, permissions, and access controls
- Configure and support ITSM modules, including Incident, Problem, Change, Service Requests, and Catalog Items
- Develop and maintain Business Rules, Client Scripts, UI policies, UI actions, and Notifications
- Create and maintain reports, dashboards, and performance metrics
- Support platform-hosted services and applications, including data quality and configuration management processes
- Troubleshoot platform, configuration, and performance issues
- Support integrations with external systems using REST/SOAP APIs, MID Servers, and IntegrationHub
- Participate in ServiceNow upgrades, patches, testing, releases, and deployments
- Maintain platform security and appropriate access controls
- Gather business requirements and translate them into ServiceNow solutions
- Identify automation, process improvement, and platform optimization opportunities
- Maintain technical documentation and operational procedures
- Provide technical support and guidance to ServiceNow users and Service Owners
- Collaborate with a diverse workforce in a matrix environment to obtain and synthesize stakeholder requirements
- Work with the team to implement ServiceNow capabilities
- Ensure business requirements are understood and prioritize or escalate delivery of projects
- Align new business capabilities with the ITSM roadmap and strategy
Requirements
- ServiceNow Certified System Administrator (CSA) designation
- More than 5 years of ServiceNow System Administration experience
- High SME technical knowledge of the ServiceNow Platform and its capabilities
- Strong verbal and written communication skills
- ITIL Foundations knowledge
- Technical knowledge of ITSM platforms
- Knowledge of ServiceNow Now Assist capabilities
- Ability to communicate effectively in a diverse, matrixed workforce
- Ability to obtain and synthesize requirements from external stakeholders
- Ability to understand business requirements and prioritize or escalate project delivery
- Ability to align new capabilities with the ITSM roadmap and strategy
Benefits
- Base salary of $81,600 - $115,200 CAD
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations with manager
- Online learning platform
- Variety of mentoring programs
- Training and onboarding sessions
- Accessibility accommodations throughout the interview process
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