Senior business strategy advisor guiding Desjardins strategic initiatives, business intelligence, and organizational transformation. Advising leaders and partners on complex projects, policies, and strategic decisions.
About the role
- Complex auto claims advisor resolving property damage claims for TD Insurance. Investigating liability, negotiating settlements, and supporting Canadian customers through difficult situations.
Responsibilities
- Manage complex automobile property damage claims end-to-end, including third-party property damage, total losses, specialty vehicles, and multi-exposure losses
- Investigate and assess liability, damages, indemnity exposure, and settlement strategy
- Negotiate claim settlements and total loss resolutions within established authority levels
- Establish and maintain appropriate reserves throughout the life of the claim
- Maintain accurate, detailed, and defensible claim documentation
- Manage a diverse portfolio of complex claims while meeting quality and service expectations
- Provide timely updates and guidance throughout the claims process
- Manage sensitive customer concerns and escalations
- Gather and assess information from multiple sources to support claim decisions
- Apply policy and coverage knowledge to evaluate entitlement and explain claim outcomes
- Identify risk, coverage concerns, fraud indicators, and escalation points
- Handle claims in accordance with regulatory and risk management standards
- Partner with legal counsel, vendors, appraisers, repair facilities, and internal stakeholders to achieve timely claim resolution
- Collaborate with leadership and technical specialists on complex or high-risk files
- Support knowledge sharing and contribute to a positive, accountable team environment
- Participate in training, coaching, and cross-functional development opportunities
- Contribute to process improvements that enhance claim quality and customer experience
Requirements
- 3-5+ years of automobile claims handling experience
- Strong knowledge of auto claims, liability assessment, and settlement practices
- Proven ability to manage complex claims and make sound decisions
- Strong analytical, investigative, negotiation, and communication skills
- Ability to manage competing priorities while maintaining quality and attention to detail
- Post-secondary education and/or CIP designation is considered an asset
- Subject to provincial regulation for employment purposes
- Must meet applicable provincial or territorial regulations and requirements
Benefits
- Base salary
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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