Residential Field Claims Adjuster settling home insurance claims for TD Insurance in Ottawa. Inspecting property damage, determining coverage, estimating repairs, and negotiating contractor settlements.
Responsibilities
Handle residential claims and meet with clients to provide guidance toward claim settlement
Complete on-site inspections and scope damages
Assign appropriate contractors or suppliers as required
Analyze gathered information to determine coverage
Provide personal and legendary client service with timely follow-ups
Manage and settle residential claims according to operational standards
Balance client and insurer needs when settling claims
Complete estimates and negotiate with contractors on residential repairs
Control expenditures on claim settlements
Assist and help develop internal and external colleagues
Complete ongoing industry accreditation and training
Requirements
Thorough knowledge and understanding of home insurance policy coverage and claims adjudication
Thorough knowledge of residential construction procedures/restoration practices
Experience handling structural building damage claims
Excellent verbal and written communication skills
Good judgment in claim settlement
Effective negotiation skills
Superior interpersonal and communication skills
Sound problem-solving and analytical skills
Excellent organization and time management skills
Clear Drivers Abstract
Strong typing and computer skills
Proficiency with Xactanalysis/Xactimate, Guidewire ClaimCenter and Microsoft Office
AMF licensing considered an asset, or willingness to complete it within the first 12 months of employment
Bilingualism in French and English considered a strong asset
Ongoing industry accreditation and training required
Benefits
Base salary of $66,800 - $94,300 CAD
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Regular development conversations
Training programs
Online learning platform
Mentoring programs
Training and onboarding sessions
Accessible meeting rooms and captioning for virtual interviews, as accommodations
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