Quality Assurance Analyst testing software for Computershare’s global customer communications solutions. Validating releases, tracking defects, and supporting a major internal transformation initiative.
About the role
- Analyste QA ensuring quality and support for digital twin solutions. Collaboration with users and development teams for optimal product deployment.
Responsibilities
- Develop and execute test plans (functional, integration, performance)
- Identify, document, and track defects
- Validate deliverables before production rollout
- Write user and technical documentation (guides, procedures, FAQs)
- Design and deliver training for users and administrators
- Support users in adopting the solutions
- Provide post-deployment support (level 1 and 2)
- Contribute to continuous improvement of quality processes
- Collaborate with development, data, and product teams
- Implement quality monitoring tools and metrics
Requirements
- Hold a degree in computer science, engineering, technical communication, or a related field
- Minimum 3 to 7 years of experience in quality assurance, support, or documentation
- Experience in software testing and functional validation
- Excellent writing and simplification (ability to explain complex topics clearly)
- Comfortable providing training and supporting users
- Strong customer service orientation and listening skills
- Demonstrates rigor, organization, and autonomy
- Proficient in French (spoken and written); English is an asset
- **Preferred knowledge (assets)**
- Experience with test management tools (Jira, TestRail, etc.)
- Knowledge of web, data, or IoT environments
- Experience in technical writing or training
- Familiarity with Agile methodologies
- Experience in application support or customer service
- Familiarity with digital twin platforms or complex systems
Benefits
- Remote work and flexibility to accommodate family commitments
- An entrepreneurial culture that encourages creativity and innovation
- Flexible hours (depending on contract type)
- Sick leave and leave for family events
- Company-provided IT tools
- A rewarding and motivating workspace
- Social and environmental initiatives
- On-the-job learning program
- Career development opportunities
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