Senior UX designer supporting PwC Canada’s customer transformation engagements. Designing Salesforce Experience Cloud portals, journeys, prototypes, and accessible digital experiences.
About the role
- Information Security Specialist enhancing security posture across systems and cloud environments for Teladoc Health Canada. Championing corporate IT security strategy and regulatory compliance efforts.
Responsibilities
- Champion and execute the overall corporate IT security strategy, roadmap and governance structure, partnering with internal risk/compliance, operational, clinical, technical and business teams as well as external customers and relevant third-party stakeholders
- Understand business processes and information system requirements and the associated information risk in those processes
- Liaise closely with internal Canadian legal/privacy team to ensure adherence and alignment with Canadian privacy, data governance and regulatory requirements, and the business’ contractual commitments
- Work directly with the Canadian commercial team and client base to understand market business and functional requirements and provide compliance, security, and risk assessment support and guidance as required
- Establish and execute formal vendor security assessments, including pre-onboarding due diligence and ongoing monitoring of third-party vendors and sub-processors handling sensitive information
- Implement all information security, including security breaches, business continuity, and regulatory compliance programs including legal requirements, industry regulations, and best practices (e.g., ISO27001, SOC 2 Type II, etc.)
- Lead end-to-end SOC 2 Type II and ISO 27001 audit cycles, including gap assessments, evidence collection via GRC tooling (e.g. Vanta) and act as the primary liaison for external auditors to support certifications
- Develop information security guidelines, procedures, and responsibilities and support the development and implementation of technical and administrative security controls and related training and education
- Oversee technical incident response planning and implementation and participate in incident response, root cause analysis, and remediation activities
- Assess our technology environment and development methodology (SDLC) to identify and mitigate risks and gaps related to information security including potential data breaches
- Design, implement, and maintain security controls across infrastructure, applications, integrations and cloud environments in collaboration with our technology team and third-party vendors including: Applications and other systems and middleware components, including operating systems, web servers, databases, and DNS services (e.g. Salesforce, Mulesoft, APIs, etc.)
- Network security architecture, including firewalls, segmentation, and secure communication protocols
- Logging and monitoring security needs, including SIEM platforms
- Encryption standards needed for compliance
- Document security configurations, processes, and controls
- Digital certificate lifecycle management, including issuance, renewal, and revocation
- Communicate information security and compliance risks to leadership and other technical and non-technical stakeholders for proper awareness and decision making
- Other duties as assigned
Requirements
- Bachelor’s degree in computer science or comparable knowledge
- 10+ years of relevant technical work experience, with 5+ years of experience in an information security role
- Experience in a highly regulated environment or electronic record systems, health care experience preferred
- CISM, CISA, CISSP, ISO 27001 LA or other relevant information security certifications are strong assets
- Essential effective oral and written communication skills with both technical and non-technical audiences in geographically dispersed locations
- Ability to work effectively cross-functionally with technical and non-technical teams
- Strong prioritization and time management skills
- A deep understanding (with practical experience) of related information security technologies and concepts including access and authentication, network and application, message and transmission security as well vulnerability management best practices
- Proven knowledge of security program frameworks and assessments, ideally SOC 2 and ISO27001
- Understanding of cloud security concepts and experience with securing cloud environments both public and private (AWS essential and Azure preferred)
- Hands-on experience and familiarity with: Operating systems (Linux, Windows), Web servers (e.g., Apache, Nginx), Databases (e.g., MySQL, PostgreSQL, SQL Server), Network security principles and architecture (TCP/IP, firewalls, VPNs, segmentation and secure communication protocols), SIEM tools and its integration, Application, cloud, and SaaS integrations, particularly platforms including Salesforce, Containers and/or Kubernetes, Automation tools
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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