Market Development Manager leading financial product sales, member relationships, and team performance for Desjardins Ontario Credit Union. Driving strategic growth, service quality, talent development, and profitability.
About the role
- TELUS Digital delivery manager leading forward-deployed squads for AI-enabled CX transformation. Managing POCs, pilots, client relationships, and scalable digital solutions.
Responsibilities
- Lead multidisciplinary forward-deployed squads delivering digital innovation solutions within CX Operations
- Partner with CX Operations leadership on discovery and ideation
- Align and execute program- and company-wide initiatives with TELUS Digital program leadership
- Own the proof-of-concept-to-pilot lifecycle and identify successful, scalable solutions
- Track measurable solutions, metrics, and scaling opportunities with cross-functional transformation and operations teams
- Drive decisions on scope, design, architecture, and process for complex client-service issues
- Communicate with engineering teams, product managers, marketing partners, and C-level executives
- Create, guide, and communicate holistic TELUS Digital, client, and third-party project plans and goals
- Own weekly squad reporting, status decks, and reporting cadences
- Translate open-ended leadership, client, or emerging needs into actionable squad plans
- Leverage existing internal or external software solutions and build on existing solutions
- Use FueliX, TELUS Digital’s internal AI product suite, where applicable
- Identify and implement suitable third-party partner product solutions
- Encourage sustainable team flow while focusing on client objectives
- Apply appropriate project management frameworks to changing customer and product scenarios
- Travel approximately 10% annually as needed
- Engage directly with clients and manage account details, project scope, and relationships
Requirements
- 7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
- Experience leading Fortune 500 custom software development projects from discovery through UX design, implementation, and deployment
- Experience managing complex software projects with multiple external/client executive stakeholders
- Technical problem-solving ability across systems, including API, client-side, and bug-management issues
- Experience running workshops and structured meetings to align client stakeholder groups on enterprise business goals
- Business, user experience, and software project management acumen
- Experience mentoring product, development, design, and testing team members
- Ability to operate with ambiguity and drive AI-enabled digital transformation without concrete SOWs or fully defined product requirements
- Professional or personal experience utilizing AI tools
- CX domain experience is a bonus
- AI transformation and innovation experience is a bonus
- Experience as a Project or Product Manager and Scrum Master at a major technology consultancy or agency is a bonus
- Agile methodology experience, including Scrum or Kanban, is a bonus
- Certifications such as CSM, CSPO, PMP, SA, or SPC are a bonus
Benefits
- 20% annual bonus
- Hybrid work arrangement with in-office presence 2–3 days weekly
- Equal opportunity and diverse, inclusive workplace
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