About the role

Quality Assurance Manager leading a team of QA analysts at TELUS Health. Focused on mentoring, continuous improvement, and operational excellence in a remote environment.

Responsibilities

Directly manage ~12 quality assurance analysts, fostering their professional development and engagement
Conduct regular one-on-one meetings (1:1s) to support, coach, and evaluate performance
Identify the potential of each team member, define clear career paths, and support their progression
Create an environment of trust and collaboration by building a high-performing team, fostering accountability, development, conflict resolution, and effective resource management with empathy
Analyze operational inefficiencies and structural team challenges with a fresh perspective
Develop and implement improvement projects
Identify operational bottlenecks and implement solutions to increase productivity and team member satisfaction
Work closely with other QA managers in a team spirit to align strategic and operational efforts

University degree in computer science, engineering, actuarial science, or related field
8+ years of quality assurance experience
3+ years of experience in a QA team management role
Proven people management experience: managing teams of at least 10 people with demonstrated skills in coaching, talent development, and performance management
Excellent communication skills, both verbal and written, in French and English
Solid knowledge of quality assurance processes and industry standards for software testing
Ability to inspire and motivate a team, creating an environment of trust, collaboration, and accountability
Passion for helping others grow, identifying their potential, and advancing their careers
Strong interest in new technologies and AI

People-First Leadership: Lead a team of QA analysts with an emphasis on mentoring and professional development.
High-Impact Strategic Projects: Contribute to the evolution of key QA department tools, such as career paths and skills matrices, by bringing fresh perspectives and suggesting improvement opportunities.
Collaborative Support: Work closely with experienced QA leaders who handle technical aspects.
Culture of Innovation: TELUS Health values modern approaches, continuous learning, and openness to new technologies (including AI) to optimize our ways of working.
100% Remote Work Environment offering great flexibility, with occasional office presence required for meetings or team events, to foster collaboration and work-life balance.