Software Quality Engineer providing functional and automated testing for software development projects at Sun Life. Engaging in both manual and automated testing within an Agile framework.
About the role
- Quality Assurance Manager leading a team of QA analysts at TELUS Health. Focused on mentoring, continuous improvement, and operational excellence in a remote environment.
Responsibilities
- Directly manage ~12 quality assurance analysts, fostering their professional development and engagement
- Conduct regular one-on-one meetings (1:1s) to support, coach, and evaluate performance
- Identify the potential of each team member, define clear career paths, and support their progression
- Create an environment of trust and collaboration by building a high-performing team, fostering accountability, development, conflict resolution, and effective resource management with empathy
- Analyze operational inefficiencies and structural team challenges with a fresh perspective
- Develop and implement improvement projects
- Identify operational bottlenecks and implement solutions to increase productivity and team member satisfaction
- Work closely with other QA managers in a team spirit to align strategic and operational efforts
Requirements
- University degree in computer science, engineering, actuarial science, or related field
- 8+ years of quality assurance experience
- 3+ years of experience in a QA team management role
- Proven people management experience: managing teams of at least 10 people with demonstrated skills in coaching, talent development, and performance management
- Excellent communication skills, both verbal and written, in French and English
- Solid knowledge of quality assurance processes and industry standards for software testing
- Ability to inspire and motivate a team, creating an environment of trust, collaboration, and accountability
- Passion for helping others grow, identifying their potential, and advancing their careers
- Strong interest in new technologies and AI
Benefits
- People-First Leadership: Lead a team of QA analysts with an emphasis on mentoring and professional development.
- High-Impact Strategic Projects: Contribute to the evolution of key QA department tools, such as career paths and skills matrices, by bringing fresh perspectives and suggesting improvement opportunities.
- Collaborative Support: Work closely with experienced QA leaders who handle technical aspects.
- Culture of Innovation: TELUS Health values modern approaches, continuous learning, and openness to new technologies (including AI) to optimize our ways of working.
- 100% Remote Work Environment offering great flexibility, with occasional office presence required for meetings or team events, to foster collaboration and work-life balance.
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