Medical Office Assistant managing calls, scheduling, referrals, and patient records at TELUS Health’s Vancouver medical imaging clinic. Providing front - desk support and confidential patient service.
About the role
- Medical Office Assistant supporting reception, patient files, billing, and client service at TELUS Health, a Canadian healthcare technology leader. Ensuring accurate medical documentation and timely results.
Responsibilities
- Welcome clients professionally and pleasantly at reception
- Answer internal phone calls
- Provide candidates with forms and verify completion before departure
- Process client payments and close and balance the cash register
- Coordinate with the coordinator to ensure smooth operations and appointment times
- Respond to client requests courteously, confidentially, and professionally
- Manage files, return calls, and handle on-site physician requests
- Enter data accurately and maintain up-to-date records
- File results in medical files and follow up on missing results
- Finalize files within prescribed deadlines
- Deliver files to medical staff for review and medical assessment
- Send results to corporate clients and candidates when applicable
- Process file billing
- Follow up on pending files
- Collaborate with internal departments to optimize processes and service delivery
- Prepare patient files according to protocols and physician/nurse schedules
- Respond to requests for copies of patient and client files
Requirements
- High school diploma
- 1 to 2 years of experience in a similar role or office work
- Bilingualism (spoken and written)
- Intermediate knowledge of English required for regular interaction with internal and external parties and use of English IT tools
- Good knowledge of Microsoft Office (Outlook, Excel, Word)
- Strong computer skills
- Meticulous, methodical, and detail-oriented
- Strong autonomy and organizational skills
- Customer service excellence-oriented
- Demonstrated team spirit
- Training in secretarial work/medical secretarial work is an asset
- Experience in a medical environment is an asset
Benefits
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension program
- Share purchase program
- Opportunity to give back to communities
- Career growth and learning & development opportunities
- Flexible work arrangements where applicable (in-office, virtual, or combination based on role requirements)
- Competitive salary and bonus structures
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Medical Office Assistant coordinating physician appointments, patient files, insurance, and clinic administration. Supporting TELUS Health’s healthcare technology and services in a 100% in - clinic role.
Medical Office Assistant supporting reception, billing, and medical file completion at TELUS Health. Coordinating with clients, physicians, nurses, and service providers.