Medical Office Assistant coordinating physician appointments, patient files, insurance, and clinic administration. Supporting TELUS Health’s healthcare technology and services in a 100% in - clinic role.
About the role
- Medical Office Assistant managing calls, scheduling, referrals, and patient records at TELUS Health’s Vancouver medical imaging clinic. Providing front-desk support and confidential patient service.
Responsibilities
- Manage high-volume incoming calls efficiently and provide prompt, professional customer service
- Coordinate and optimize appointment scheduling, balancing patient needs with provider availability
- Provide comprehensive information about services and demonstrate knowledge of organizational offerings
- Maintain and update patient records accurately and confidentially
- Implement and maintain front-desk procedures, including patient reception and greeting
- Process and track referrals while liaising between patients, providers, and external healthcare facilities
- Take detailed messages and ensure timely delivery to appropriate staff members
- Perform administrative tasks including document preparation, filing, and data entry
- Maintain strict patient confidentiality and comply with privacy policies and regulations
Requirements
- 2-3 years of experience working in a clinic setting
- Outstanding communication skills with a professional demeanor
- Dynamic and enthusiastic personality that energizes team environments
- Proven ability to be a motivated team player who drives results
- Expert at multi-tasking with strong prioritization and coordination abilities
- Demonstrates grace under pressure and maintains composure in fast-paced situations
- Diplomatic approach to handling challenging scenarios with confidence
- Track record of delivering exceptional customer/patient service experiences
- Strong interpersonal skills with a client-focused mindset
- Experience with Accuro is nice to have, but not required
- Availability for occasional Saturday shifts as required
Benefits
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Company matched pension program
- Share purchase program
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities
- Competitive salary and bonus structures
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Degree requirement
No Education Requirement
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Medical Office Assistant supporting reception, patient files, billing, and client service at TELUS Health, a Canadian healthcare technology leader. Ensuring accurate medical documentation and timely results.
Medical Office Assistant supporting reception, billing, and medical file completion at TELUS Health. Coordinating with clients, physicians, nurses, and service providers.