Medical Office Assistant managing calls, scheduling, referrals, and patient records at TELUS Health’s Vancouver medical imaging clinic. Providing front - desk support and confidential patient service.
About the role
- Medical Office Assistant coordinating physician appointments, patient files, insurance, and clinic administration. Supporting TELUS Health’s healthcare technology and services in a 100% in-clinic role.
Responsibilities
- Facilitate appointments between physicians and patients by supporting pre- and post-visit clinical activities
- Interact with patients and service providers including hospitals, clinics, laboratories, pharmacies, and insurance companies
- Greet patients and direct them to the appropriate service
- Handle incoming calls, voicemails, and physician emails
- Respond to client requests with courtesy, confidentiality, and professionalism
- Make inquiry calls to hospitals and clinics
- Contact patients to obtain or communicate information
- Manage physicians' schedules
- Perform tasks transmitted via the electronic medical record (EMR)
- Prepare and coordinate insurance files
- Forward documentation to patients
- Schedule, reschedule, and cancel patient appointments
- Perform billing for non-insured services
- Collaborate with internal departments to optimize processes and service delivery
- Provide administrative and clerical support for efficient clinic operations
- Follow company policies and protocols
Requirements
- High school diploma
- 1-2 years of experience in a similar position or in office work
- Experience in the medical field
- Secretarial/Medical secretarial training
- Bilingualism (spoken and written)
- Advanced knowledge of English is required
- Good knowledge of Microsoft Office (Outlook, Excel, Word)
- Computer skills
- Thorough, methodical, detail-oriented, self-directed, and organized
- Ability to adapt in a constantly changing environment
- Focused on excellence in customer service
- Courtesy, empathy, and discretion
- Demonstrated teamwork
Benefits
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension
- Share purchase programs
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Opportunity to give back to communities
- Career growth and learning & development opportunities
- Comprehensive total rewards package
- Free parking available
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Medical Office Assistant supporting reception, patient files, billing, and client service at TELUS Health, a Canadian healthcare technology leader. Ensuring accurate medical documentation and timely results.
Medical Office Assistant supporting reception, billing, and medical file completion at TELUS Health. Coordinating with clients, physicians, nurses, and service providers.