Medical Office Assistant managing calls, scheduling, referrals, and patient records at TELUS Health’s Vancouver medical imaging clinic. Providing front - desk support and confidential patient service.
About the role
- Medical Office Assistant supporting reception, billing, and medical file completion at TELUS Health. Coordinating with clients, physicians, nurses, and service providers.
Responsibilities
- Welcome clients professionally and pleasantly at reception
- Answer internal phone calls
- Provide candidates with forms to complete before meeting healthcare professionals and verify completion
- Process client payments and close and balance the cash register daily
- Coordinate with the coordinator to ensure smooth operations and respect appointment times
- Respond to client requests courteously, confidentially, and professionally
- Manage files, return calls, and handle on-site physician requests
- Enter data accurately and maintain records
- File results in medical files and follow up on missing results
- Finalize files within prescribed deadlines
- Deliver files to medical staff for review and medical assessment
- Send results to corporate clients and sometimes candidates
- Process file billing
- Follow up on pending files
- Collaborate with internal departments to optimize processes and service delivery
- Prepare patient files according to protocols and physician and nurse schedules
- Respond to requests for copies of patient and client files
Requirements
- High school diploma
- 1 to 2 years of experience in a similar role or office work
- Bilingualism (spoken and written)
- Intermediate knowledge of English is required for regular interaction with external and internal parties and use of English IT tools
- Good knowledge of Microsoft Office (Outlook, Excel, Word)
- Strong computer skills
- Meticulous, methodical, and detail-oriented
- Strong autonomy and organizational skills
- Customer service excellence-oriented
- Demonstrated team spirit
- Training in secretarial work/medical secretarial work is an asset
- Experience in a medical environment is an asset
Benefits
- Comprehensive total rewards package
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities
- Accommodation for applicants with disabilities during the recruitment process
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Medical Office Assistant coordinating physician appointments, patient files, insurance, and clinic administration. Supporting TELUS Health’s healthcare technology and services in a 100% in - clinic role.
Medical Office Assistant supporting reception, patient files, billing, and client service at TELUS Health, a Canadian healthcare technology leader. Ensuring accurate medical documentation and timely results.