Security Investigator conducting fraud investigations for TELUS, utilizing data analytics to prevent loss. Collaborating with teams and coaching employees on security best practices.
Responsibilities
Conduct fraud investigations and analyze patterns to identify security risks and vulnerabilities
Utilize data analytics and AI-powered tools to predict fraud loss and develop prevention strategies
Coach and develop store team members on loss prevention, security awareness, and compliance procedures
Investigate incidents of theft, fraud, and policy violations in retail locations
Conduct investigative interviews with retail team members across TELUS Retail and Mobile Klinik locations
Collaborate with Law Enforcement and internal stakeholders on security matters
Monitor compliance and provide recommendations for improving security controls and processes
Requirements
Excellent coaching and mentoring abilities to develop team members
Knowledge of retail security, loss prevention, and compliance requirements
Strong interviewing and communication skills
Fluency in French (verbal and written) is mandatory
Located in Quebec and/or bilingual (French/English) capability required
Must be reachable 24 hours a day during on-call rotation
Flexibility to respond to security incidents outside regular business hours
Strong investigative and analytical skills with experience in fraud detection and prevention
Proficiency in data analytics and ability to leverage AI tools for predictive analysis
Must have or complete The Wicklander-Zulawski investigative interviewing course within 3 months of hire date
Benefits
Comprehensive total rewards package highlighting competitive salary and bonus structures
minimum 3 weeks of vacation
flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
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