Bilingual Security Agent ensuring the safety of people and property for OPENLANE. Responsibilities include surveillance, access control, and customer service at the facility.
About the role
- Security Investigator conducting fraud investigations for TELUS, utilizing data analytics to prevent loss. Collaborating with teams and coaching employees on security best practices.
Responsibilities
- Conduct fraud investigations and analyze patterns to identify security risks and vulnerabilities
- Utilize data analytics and AI-powered tools to predict fraud loss and develop prevention strategies
- Coach and develop store team members on loss prevention, security awareness, and compliance procedures
- Investigate incidents of theft, fraud, and policy violations in retail locations
- Conduct investigative interviews with retail team members across TELUS Retail and Mobile Klinik locations
- Collaborate with Law Enforcement and internal stakeholders on security matters
- Monitor compliance and provide recommendations for improving security controls and processes
Requirements
- Excellent coaching and mentoring abilities to develop team members
- Knowledge of retail security, loss prevention, and compliance requirements
- Strong interviewing and communication skills
- Fluency in French (verbal and written) is mandatory
- Located in Quebec and/or bilingual (French/English) capability required
- Must be reachable 24 hours a day during on-call rotation
- Flexibility to respond to security incidents outside regular business hours
- Strong investigative and analytical skills with experience in fraud detection and prevention
- Proficiency in data analytics and ability to leverage AI tools for predictive analysis
- Must have or complete The Wicklander-Zulawski investigative interviewing course within 3 months of hire date
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- minimum 3 weeks of vacation
- flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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