Study Manager leading budgets, schedules, teams and feasibility studies for Wood’s global mining and metals consulting business. Overseeing safe, timely delivery for major mining clients.
About the role
- Service Delivery Manager ensuring Royal Canadian Navy vessel readiness for Thales. Managing coastal teams, contracts, budgets, risk and customer delivery across Canada.
Responsibilities
- Provide services ensuring vessel mission readiness and availability for the Royal Canadian Navy on both coasts
- Ensure people, processes and tools support delivery of services under In-Service Support Programs safely and within budget
- Execute all In-Service Support contract services and deliver obligations in full and on time
- Achieve financial and performance targets
- Manage Coastal project staff in Halifax and Esquimalt and standardize processes across operating locations
- Capture and share Corrective Maintenance lessons learned between coasts
- Prepare and submit monthly SPM, KPI and SHI reports
- Develop inputs to annual operating plans for Service Delivery
- Review and prepare financial forecasts to keep budgets on track
- Communicate technical requirements with customers on either coast to meet vessel capability, readiness and availability objectives
- Coordinate communications between coastal managers and customer formations
- Develop and implement direct accountability programs for subordinates
- Manage the overall Coastal contract risk profile with Program Managers, DND and other Canadian agencies
- Maintain effective relationships with coastal client community members
- Identify, resolve or escalate client friction and potential friction
- Provide oversight and direction to Service Delivery employees
- Coach, mentor and develop staff, including onboarding and career development planning
- Develop and execute a Service Delivery succession plan
- Lead employees toward productivity, quality, continuous improvement and goal accomplishment
- Foster teamwork and unity among department members
- Work with Human Resources to recruit, interview, select and hire employees
- Ensure compliance with HS&E legislative requirements, policies, procedures and framework
- Promote Thales’s Health, Safety and Environmental programs
- Perform other duties as assigned
Requirements
- Hold a university degree or a diploma from a recognized university or college program in engineering, business administration, project management or logistics management field
- Minimum of 10 years of experience in Service Delivery in a maritime or industrial environment or related field with a project value greater than $1,000,000 CAD per year
- Prior experience in the supervision of teams undertaking maintenance activities
- At least 10 years of people management experience including performance reviews and hiring
- Prior experience presenting and communicating technical information to internal and external stakeholders on a regular basis
- At least 8 years of experience preparing financial forecasts throughout the year
- Demonstrated experience preparing and submitting monthly reports for SPMs, KPIs and SHIs
- Strong organizational skills and ability to balance multiple priorities
- Previous experience liaising between procurement, project management and/or warehouse groups
- Strong computer literacy, with proven experience using Microsoft Word, Excel and PowerPoint
- Requires a positive Controlled Goods assessment
- Required to obtain and maintain a Security Clearance at the NATO Secret Level
- Must meet all federal government requirements to access Canadian government facilities, including naval dockyards
- Must be eligible or able to obtain authorization for access under the Canadian Export Control List, Canadian Controlled Goods Program, Canadian Industrial Security Program, ITAR and/or EAR
- Must be eligible or able to obtain a Canadian NATO Secret clearance
- Regular domestic and/or occasional international travel required
- Occasional visits to dockyard/shipyard environments and naval vessels required
- Bachelor’s or Master’s degree in Engineering or Business/Project Management related field preferred
- Accreditation as a Certified Practicing Project Manager or equivalent preferred
- Experience with In Service Support Projects preferred
- Experience in a defense environment with active defense force personnel preferred
- Relational Contracting experience preferred
- Management of a performance-based contract preferred
- Proven experience with Maximo and Primavera P6 preferred
- PMP preferred
Benefits
- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period
- Company paid holidays, vacation days, and paid sick leave
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability
- Employee Discounts on home, auto, and gym membership
- Additional benefits and other compensation may be offered depending on circumstances
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