Architecte TI dirigeant la modernisation des systèmes patrimoniaux de la Ville de Montréal. Conception, intégration et déploiement de solutions cloud et sur mesure.
About the role
- Staff Solutions Architect designing Tonal’s NetSuite, Salesforce, and integration ecosystem. Improving commerce, fulfillment, customer service, and financial processes across connected business systems.
Responsibilities
- Own end-to-end solutioning for initiatives across Tonal's Business Systems ecosystem, including NetSuite, Salesforce, iPaaS/integration layers, and connected applications
- Partner with Sales, Care, Operations, and Finance stakeholders to define systems strategy and document business requirements
- Analyze current-state processes and design improved future-state processes
- Facilitate design workshops and align functions with competing priorities
- Own solution design across NetSuite, Salesforce, and integrated applications, including build/configure/buy and native/custom trade-offs
- Assist technical leads with technical design documents, data models, integration patterns, and developer/implementation-partner direction
- Design iPaaS and custom integrations, including data schemas, error handling, reprocessing, and reconciliation
- Contribute to enterprise architecture decisions and the Business Systems roadmap
- Develop test strategies and test cases for functional, integration, regression, and UAT testing
- Execute and coordinate testing, including stakeholder UAT, and drive defects to resolution
- Lead solutions through cutover, hypercare, handoff to support, delivery, and adoption
- Troubleshoot process, application, and functional issues through root cause
- Establish solution design standards, documentation expectations, and SDLC discipline
- Apply governance practices covering change management, environment and release management, access controls, segregation of duties, and audit trails
- Develop and deliver end-user training and enablement
- Mentor analysts, developers, and administrators
Requirements
- 8+ years designing and deploying NetSuite solutions in enterprise environments, including hands-on configuration and extension
- Direct experience with Salesforce Sales and Services Clouds in a connected ecosystem
- Hands-on experience with iPaaS platforms such as MuleSoft, Boomi, Celigo, Workato, or similar
- Strong functional knowledge of order-to-cash, procure-to-pay, and record-to-report processes
- Working knowledge of lead-to-quote, order management, fulfillment and forward logistics, customer support, and returns/reverse logistics in omnichannel environments
- Ability to convert ambiguous requirements into delivered solutions in complex, integrated environments
- Ability to engage in technical configuration discussions and future-state strategy conversations with senior business stakeholders
- Proven ability to build cross-functional relationships supporting large-scale process and system changes
- Experience with agile delivery methodologies and common SDLC frameworks
- Ability to thrive in a fast-moving environment with context switching, scoping, and committed delivery in parallel
- Growth mindset and interest in learning new systems and domains
- Nice to have: knowledge of IT General Controls, experience onboarding SaaS applications into ERP ecosystems, and familiarity with WMS, 3PL, and carrier integrations
- Must be legally authorized to work in the US and/or Canada
Benefits
- Health insurance
- Retirement savings benefits
- Life insurance
- Disability benefits
- Flexible paid time off
- Parental leave
- Other additional benefits
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