Quality Assurance Technician at JBS Ontario conducting food safety checks in the seafood division. Collaborating with production teams and monitoring compliance to quality standards in Belleville, ON.
CT
Quality Assurance Analyst – Shelter and Homelessness Services
Posted last week
About the role
- Quality Assurance Analyst evaluating city-funded services to ensure quality standards are met for the Toronto Shelter and Support Services. Conducting assessments and providing consultation on quality assurance-related issues.
Responsibilities
- Conducts on-site quality assurance assessments city-wide at various times of day, including evenings and nights
- Evaluates city-funded services, such as shelters and respites, to monitor program quality and facility conditions, ensuring divisional service standards are maintained
- Educates city-funded service providers on the quality assurance requirements for their premises
- Conducts document reviews and assesses compliance with divisional standards and policies
- Identifies areas of non-compliance with TSSS service standards and directives and indicates the corrective action required
- Documents and reports the results of quality assurance assessments to management personnel
- Prepares reports for contracted agencies, internal files, and divisional use
- Provides consultation to divisional staff on quality assurance-related issues
- Develops and facilitates in-service education sessions for peers and other divisional staff
- Participates in conducting studies, surveys and analyzing findings as required
- Participates in developing, implementing and maintaining operational procedures, information systems, administrative documentation and record control for quality assurance processes
- Conducts joint field audits with supervisors and/or peers to determine adherence to standardized assessment procedures and makes recommendations as required
- Participates in internal committees and work groups
- Carries out other duties as assigned
Requirements
- Post-secondary education in a social and human service-related discipline, or an equivalent combination of education and experience.
- Experience conducting quality assurance/improvement assessments and reviews that include analysis and recommendations, in a social service and/or homeless service setting to assist persons experiencing the impacts of poverty and homelessness, including psycho/social/physical challenges.
- Experience in program evaluation related to the provision of social, human or homeless services.
- Possession of a valid Ontario Driver's License, Class G or G2 and access to a vehicle for daily use would be considered as an asset.
- Working knowledge of homeless and vulnerable populations, including Indigenous peoples, youth, persons with mental illnesses, and persons with addictions, and an understanding of one or more of the systems – employment, health, mental health, addictions, and income supports - that impact people experiencing homelessness.
- Strong interpersonal and conflict resolution skills, including the ability to deal with a variety of sensitive issues with diplomacy and tact.
- Effective oral and written communication skills, including the ability to establish good working relationships with agency partners, the public and other staff.
- Thorough knowledge of the legislation and policies governing the delivery of services to homeless and vulnerable populations, including Occupational Health and Safety Act, Toronto Shelter Standards, the 24-Hour Respite Sites Standards, in addition to other relevant legislation.
- Ability to work under minimal supervision, independently, and to meet monthly assessment targets reliably.
- Able to work as part of a team in a dynamic work environment.
- Ability to organize field work and exercise initiative and independent judgement.
- Ability to maintain neat and accurate records and prepare reports.
- Ability to meet the physical demands of the position, including prolonged walking and standing, frequent travel to various locations across the city, and conducting on-site assessments in a variety of service environments.
- Proficiency with a variety of computer software programs, including but not limited to MS Office.
- Available to work occasional early mornings, evenings, nights, weekends, and holidays as required.
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