Technical Product Manager leading internal tools, infrastructure stability, and technical initiatives for RISK, an international iGaming company. Coordinating engineering teams across global markets.
About the role
- Technical Product Owner shaping AI, automation, and Microsoft Power Platform solutions. Driving adoption and governance at Trail Appliances, a leading Western Canadian appliance retailer.
Responsibilities
- Own and maintain the roadmap and backlog for Microsoft 365 Copilot, Copilot Studio, Power Apps, Power Automate, Dataverse, and related innovation initiatives
- Partner with leaders and frontline teams to identify opportunities where AI and automation can improve customer experience, employee experience, productivity, and business outcomes
- Evaluate and prioritize opportunities based on business value, feasibility, adoption potential, cost, risk, and strategic alignment
- Translate business needs into user stories, process designs, technical requirements, governance controls, and measurable success metrics
- Configure, prototype, test, troubleshoot, and help deliver AI and Power Platform solutions while coordinating with developers, architects, and other technical specialists when needed
- Lead discovery workshops, demonstrations, pilots, user acceptance testing, training, and solution adoption activities
- Manage platform administration, licensing, capacity, environments, security, connectors, and lifecycle management in partnership with IT, Security, Privacy, and Architecture teams
- Monitor usage, adoption, platform health, costs, and realized business value to continuously improve investment decisions
- Help establish practical governance that enables innovation while protecting people, customers, data, and the business
- Work with teams across Sales, Operations, Customer Experience, HR, Finance, Supply Chain, and IT
Requirements
- Five or more years of experience in product ownership, product management, business analysis, automation, enterprise applications, digital transformation, or solution delivery roles
- Hands-on experience with Microsoft Power Platform, including Power Apps, Power Automate, Dataverse, platform administration, governance, and application lifecycle management
- Experience working with generative AI, copilots, or AI agents, including use-case assessment, prototyping, testing, governance, security, privacy, and responsible AI considerations
- Experience managing licensing, consumption, capacity, utilization, forecasting, and technology-related costs
- Ability to configure and troubleshoot low-code and AI solutions while understanding when to engage deeper technical expertise
- Experience developing roadmaps and managing competing priorities across technically complex initiatives
- Strong business analysis, discovery, facilitation, and stakeholder management skills
- Knowledge of enterprise governance practices related to security, data access, identity, environments, supportability, and change management
- Excellent communication skills with the ability to engage technical, operational, and executive audiences
- Experience with Microsoft 365 Copilot and Copilot Studio
- Experience deploying AI or agent-based solutions that have delivered measurable business value
- Experience establishing AI or Power Platform governance programs
- Experience with Azure AI Services, AI Builder, Microsoft Fabric, Power BI, Power Pages, Dynamics 365, Azure DevOps, APIs, integrations, or enterprise data platforms
- Microsoft certifications in Power Platform, Azure AI, Business Applications, or related technologies
Benefits
- Competitive compensation and benefits package
- Hybrid work environment
- Opportunities for professional development and continuous learning
- A collaborative, supportive, and values-driven culture
- The opportunity to make a measurable impact on the future of our business
- Tools, technology, and support to do your best work
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Degree requirement
No Education Requirement
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