Bilingual Senior Service Representative supporting BMO’s lending operations and loan servicing. Processing transactions, documentation, reports, and stakeholder requests for banking clients.
About the role
- Bilingual cruise reservation agent selling reservations and multi-destination travel packages for Canada’s HIS Travel. Handling customer inquiries, bookings, payments, and sales targets remotely.
Responsibilities
- Respond to customer inquiries and calls in a timely, courteous, and professional manner
- Process bookings, reservations, and modifications accurately
- Assist customers throughout the booking process
- Generate revenue and achieve sales targets
- Contribute to call center KPIs and individual performance targets
- Identify opportunities to promote products and services meeting customer needs
- Provide exceptional customer service and a positive customer experience
- Stay current on products, services, promotions, procedures, and technology
- Identify and solve challenges
- Contribute to continuous departmental improvements
- Sell complete multi-destination packages and à la carte products
- Follow up on files with suppliers and travel agents
- Follow up on payments
- Create and follow up on sales reports
- Perform other related tasks assigned by management
Requirements
- Bilingual in French and English, spoken and written
- Excellent communication skills
- Travel/Tourism school diploma or equivalent related travel industry experience
- Up to and including one year of on-the-job experience and/or performing similar duties required
- OPC/TICO is an asset
- Excellent customer service and interpersonal skills
- Professionalism and patience
- Ability to work as part of a team and autonomously
- Ability to work under pressure and meet deadlines
- Ability to manage stress
- Excellent selling skills and results-driven approach
- General knowledge of geography
- Knowledge of the travel industry
- Microsoft Office knowledge and ability to learn new software
- Knowledge of Sabre is an asset
- Availability for rotating shifts Monday–Friday, 9:00am–8:00pm ET, and Saturday, 10:00am–4:00pm ET
- 37.5 hours per week
Benefits
- Medical and dental benefits
- 9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
- Employer RRSP contribution program
- Awesome travel benefits for you, your friends, and your family
- Employee Assistance Program (EAP) for you and your family members
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