Customer Success Manager driving adoption of Buildots’ AI construction intelligence platform across construction projects. Onboarding users, advising clients, and feeding project insights into product development.
About the role
- Client Success Manager owning remodeling-client relationships for a Meta ads agency. Driving retention, MRR collection, referrals, and scalable client-success processes.
Responsibilities
- Own a portfolio of client accounts end-to-end, starting with around 20 accounts and growing to 40–50 at full load
- Serve as the main point of contact for every client, owning the relationship, retention and results
- Shadow the current CSM during the first month, then take over a group of clients
- Run regular check-ins and clarify results, lead flow and next steps
- Identify problems proactively and escalate them to the team the same day
- Ensure expected MRR is collected on time
- Earn referrals, reviews and testimonials from satisfied clients
- Bring proven CS processes for onboarding, client health tracking, reporting cadence and churn saves
- Document effective processes so the team can scale them
- Work in a pod with media buying and creative teams and another CSM
- Report directly to the founder
- In the application, specify home improvement or contractor clients managed, maximum simultaneous accounts and an example of saving a client from churn
Requirements
- Client success or account management experience with home improvement or contractor clients — kitchen and bath remodeling ideally; this is the #1 requirement
- Personally managed 20+ client accounts at the same time
- Agency experience, ideally in lead generation or Meta/Google ads for local service businesses
- Experience at a scaling company where you helped build CS processes, not only followed them
- Organized and fast, with consistent follow-up
- Communicate with clarity and confidence and handle difficult client conversations
- Fluent English (written and spoken)
- Available Monday–Friday, 8 AM–5 PM CST
- Not suitable for candidates who have never worked with home improvement or contractor clients
- Not suitable for candidates who have only managed one in-house brand or a handful of enterprise accounts
- Not suitable for candidates who need a fully built playbook and daily direction
- Not suitable for candidates who avoid tough client conversations
Benefits
- Base pay plus performance bonuses — On-Target Earnings of $8,000–$10,000/month
- Monthly bonuses tied to MRR collected, qualified referrals booked, client reviews and testimonials
- 100% remote
- Independent contractor role
- Clear growth path: lead a team of CSMs as CSM Manager, with room to grow into pod management / operations leadership
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Degree requirement
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