We’re TTEC (pronounced t.tec).
For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX).
We're not just another BPO company.
We're CX innovators, with deep understanding of what makes customers happy.
We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.

TTEC

customer-support

TTEC is a global customer experience and business process outsourcing company that combines people and technology to deliver customer service, sales, and digital solutions for other organizations. It operates contact centers, remote work programs, talent acquisition and training services, and technology-enabled workforce management to support clients across industries. TTEC emphasizes employee experience, diversity and inclusion, and offers roles ranging from customer service and sales to technology and licensed insurance agents.

We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.

• Answer incoming customer communications through inbound phone calls
• Support email and webform inquiries during lower call volumes
• Conduct research to resolve customer issues
• Provide information about shows, events, venue details, parking, and guest experiences
• Document customer interactions and update systems accurately
• Participate in instructor-led online training and coaching sessions
• Report to a Team Lead
• Contribute to customer experience and team success

Customer Service Representative – Overnight Shift

Customer service representative helping Canadian customers with show and event ticket purchases. Answering calls, emails, and webforms while resolving concerns during overnight operations.

• Answer incoming communications from customers via calls, emails and other message formats
• Conduct research to provide answers for customers to resolve their issues
• Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
• Organize and arrange preventive maintenance site visits
• Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
• Mentor junior team members and provide training on best practices

Senior Bilingual Customer Service Representative – French, English

Senior Bilingual Healthcare Customer Service Representative providing exceptional service remotely in Canada. Answering customer inquiries and scheduling maintenance appointments with compassion.

• Deliver white glove customer support across channels
• Provide expert product and fragrance recommendations based on mood, personality, and occasion
• Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
• Maintain accurate and detailed records of customer interactions using CRM and service tools
• Identify opportunities to elevate the customer journey and share insights with leadership
• Contribute to a collaborative, high performance team environment while working independently when needed

Bilingual Customer Service Representative – French-English

Bilingual Customer Service Representative supporting luxury retail customers in Canada, delivering personalized service and product recommendations through white glove support. Collaborating with a high-performing remote team for optimal customer experiences.

TTEC

About the company

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3 jobs found

Customer Service Representative – Overnight Shift

TTEC

Senior Bilingual Customer Service Representative – French, English

TTEC

Bilingual Customer Service Representative – French-English

TTEC